Znuny Open Source Ticketsystem

Thanks a lot jojo. I apologize if my questions seem like I'm wasting your time, but like I mention before, I'm pretty new to this systems and don't really know my way around. I tried to look for answers before I post, but I guess they were not as obvious to me as they were to MichaelR. Thanks again ...

I made a mistake and configured the wrong Domain Name for my system. Now when I receive a New Ticket notification the URL to go to the Ticket Zoom is no good. I was looking trough the documentation but could not find anything to guide to right config file. Is there a way changing the Domain Name wit...

I don't know if I solved this the right way, but I solved this issue by editing the default OTRS mail account. I noticed the FROM field when I replied to a customer was set to "otrs@localdomain" instead of my email address. I simply changed this to reflect my email and everything worked ag...

Hello all, I'm having this issue where OTRS doesn't want to send email replies back to the users. I'm receiving the following error: Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Jun 10 15:13:43 2011 Message: Impossible to send message to: "CUSTOMER NAME"<CUSTOMER EMAIL> . Tr...

Hello,

Have you tried looking at the FreeText Fields feature.

Thanks a lot for pointing in the right direction.

I figured out how to add the custom fields to the ticket form. Is it possible to changed the position of the free text to make appear at the beginning of the form instead of the end after the text box.

Thanks

Hello, I'm new to OTRS and still playing around with it. I'm currently trying to changed the default template to add some fields that suit our helpdesk better. For example: I would like to add a Location field to the form the customers see when submitting a web ticket ( I would also like to add that...