Search found 4 matches
- 10 Oct 2011, 14:33
- Forum: Help
- Topic: Error Customer Inteface [Solved]
- Replies: 16
- Views: 8128
Re: Error Customer Inteface [Solved]
We had problem when people with å,ä and ö (swedish letters) was trying to Reply a case on the customer webpage.. We solved it like this, I dont know if it helps for others.. Edit the file /etc/my.cnf Under [mysqld] have the this line: default-character-set=utf8 Under [mysql] have this line disabled ...
- 06 Oct 2011, 12:48
- Forum: Help
- Topic: iPhone page /otrs/json.pl returns {"Result":"failed","Messag
- Replies: 2
- Views: 2309
Re: iPhone page /otrs/json.pl returns {"Result":"failed","Me
We have the same problem and for a long time!..
We have now OTRS 3.0.10 and iPhoneHandle 1.0.3
Can someone please help!?
We have now OTRS 3.0.10 and iPhoneHandle 1.0.3
Can someone please help!?
- 21 Sep 2011, 14:29
- Forum: Howtos
- Topic: How to Force the Queues in Customer portal
- Replies: 2
- Views: 11549
Re: How to Force the Queues in Customer portal
Now when we go to the customer side and click new ticket, it shows that next to the default queue, however, we get "One or more errors has occurred" pop up and it shows the subject box focused showing "This field is required". Hi altx! Add this on the same line: ;Expand=1 So you...
- 05 May 2011, 17:17
- Forum: Help
- Topic: Add two more "7 day stat" graph in Dashboard
- Replies: 0
- Views: 1079
Add two more "7 day stat" graph in Dashboard
Hi! Im new in OTRS and tried to find any subject about this but could not find so therefore hoping somebody can help me! :) We have a Que view in our custom theme made in /opt/otrs/Kernel/Output/HTML/"companyname"/AgentDashboardTicketGeneric.dtl So that we can separate the tickets dependin...