Search found 1 match
- 04 May 2011, 04:02
- Forum: Help
- Topic: Hide locked tickets from the Dashboard
- Replies: 1
- Views: 1386
Hide locked tickets from the Dashboard
I've searched the forums, checked the FAQs, so I am obviously missing something..... :( I have a queue - BSS - in my system where the users are not quite computer literate and can not understand that they need to check if the ticket is locked prior to starting work on it.. So, I need to set an ACL o...