Znuny Open Source Ticketsystem

You can try rebuild Support package. - open Package Manager - open Support package - click "Rebuild package" button - save .opm file in known location - open .opm file in text editor - change content of <Version> tag to something different (I'm usually adding .1 at the end of it) - in Pack...

Hi all, I've installed OTRS on apache and it worked fine. Then I've added virtual host, made a copy of first installation and configured virtual host to work with second OTRS. It generally works ok, but I've problem with refreshing data on new phone ticket. When I select customer from list, form sta...

Maybe this file is just a symbolic link? Or web user don't have permission to read from this file?

It's some custom file? In OTRS 3.0.7 I didn't found it.

Probably, there is no login.pl in /opt/otrs/bin/cgi-bin.

If you have queue attached to specific group, then Customer<-->Group Relations should do it as yuri0001 stated.
Set RO to every client and RW with RO for customers which can create ticets for 4th queue.

FreeText fields should be displayed without any changes to template. Maybe they aren't filled?