Znuny Open Source Ticketsystem

Glad you got it sorted!

Hi Pascale,

From what I understand, the OTRS agent will try to send the notifications using the settings under Core::Sendmail. In my case I am using the SMTP module, and have set my exchange server as the 'Host' and I have supplied values in 'AuthUser' and 'AuthPassword'. These credentials only ...

I found a solution for my problem, so maybe it can help the OP.

I found it at http://lists.otrs.org/pipermail/otrs/2009-March/026029.html

Specifically:


we were able to workaround this issue by hardcoding an general email of our domain (the one of admin) at procedure SendAgentNotification on ...

Hi,

I am having the exact same issues. I was recently using 3.0.6 for testing and I noticed I had no agent notifications under 'English (United Kingdom)'. I see this has been fixed in 3.0.7 (which I am now using for testing) but I'm not getting any new ticket or follow-up notifications.

Same as ...