Znuny Open Source Ticketsystem

Thanks for the replies !

Hi,

I'm running OTRS 5.0.23 on RHEL 7 I would like to use the Static option under Statistics -> Add.

Except I can't click on it, it's grey, how do I activate this ?

I have added a screen dump.

Regards,
Niels

I have been using this module on RHEL7 and it works fine. module otrs 1.0; require { type bin_t; type fs_t; type httpd_t; type unconfined_t; type configfs_t; type user_tmpfs_t; class dir { add_name create read remove_name write getattr }; class file { create read setattr unlink write }; class filesy...

The error is related to the file ZZZAuto.pm, I installed a new OTRS 5 and saw that this one was much smaller than mine.

When I replaced it and restarted it, it was working.

Hi Florian, I have already removed the cache, did a stop/start, removed my cache from the browser. -bash-4.2$ /opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete Deleting cache... Done. -bash-4.2$ /opt/otrs/bin/otrs.Console.pl Maint::Session::DeleteAll Deleting all sessions... 0a3dIoWhaZRLwks9OupIKLa...

I've just tried that and I see no errors in the developer tools.

Hi, Last week I've migrated from OTRS 4.0.15 to 5.0.6, I thought everything went fine until I noticed that when I'm in a ticket and hover with my mouse over the dropdown menu People or the Miscellaneous menu option that this isn't working :-( , the dropdown menu isn't showing ? Screenshot-1.png I do...

it seems to be normal behaviour to restart itself from the scheduler For sanity reasons the Scheduler process needs to be restarted from time to time. This is done automatically by the scheduler process itself once a day, but it can be adjusted as needed using the SysConfig by editing the "Sche...

Hi, I am running OTRS 3.3.11 on RHEL 7.1 and I am having problems with my systemd startup script for the otrs-scheduler. When I start OTRS & the Scheduler it works fine : systemctl start otrs-scheduler.service systemctl status otrs-scheduler.service otrs-scheduler.service - OTRS Scheduler Loaded...

Nobody on here that can help me solving this problem ?

Hello, Our OTRS 3.3.5 system has reached over the 80K of tickets and so I followed the recommendations to Switch to StaticDB. In SysConfig I changed Ticket::IndexModule & Ticket::SearchIndexModule to StaticDB and then I ran the otrs.RebuildTicketIndex.pl script. After the change I restarted the ...

Hi, by the way, what Linux release are you using? 'cos both on CentOS 7 and OpenSuSE 13.1 mounting MariaDB I found present /etc/my.cnf at its place... Edit: ... sorry for the silly question, since I see right now you have a RHEL 7 ... anyhow did you install MariaDB from source? MariaDB was installe...

Yeah, true, I will try to ask the Mariadb guys.

Hello, I've installed OTRS 3.3.5 on a RHEL 7 machine with Mariadb 5.5.37. After running Support Assessment I got the following warnings --- Check "max_allowed_packet" setting. "max_allowed_packet" should be higher than 20 MB (it's 1 MB). Critical Check "query_cache_size"...

Hi there, After the migration from 3.2.12 to 3.3.1 I'm having problems with editing the stats. When I click on the Edit button I get the following error in the browser : -- Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. -- ...

I solved my own problem, in /opt/otrs/var the fonts directory was missing , after putting it there it worked.

Hello, After upgrading to OTRS 3.0.8 I'm unable to use the "Print" option from any of the menus. What happens is that when I click on it, it opens an empty pop up window straight after I get a firefox window that says : ---- Opening index.pl index.pl which is a pl File from https://ourcomp...

Hi Roy,

It works, thanks a lot !

Regards,
Niels

Hi, Can you provide any details of your configuration? AD/eDirectory/OpenLDAP? Any filter? Regards, Roy Hi Roy, OTRS is running on a RHEL6 machine, our LDAP server is a Sun Java System Directory Server. My configuration file (Config.pm) is very standard and looks like this : $Self->{CustomerUser} =...

Hello, I'm running otrs 3.0.7 and I have configured our LDAP to be used for the customers. It seems to work fine except the Address field shows a "$" sign where I would like to have a "," :-( e.g. Address: Pharmacologie et toxicologie$Rue du Bugnon 1$CH-1305 Lausanne$ Is there a ...