Znuny Open Source Ticketsystem

Hello, Thank you for your reply. How can I configure the tickets for incidents and problems ? When I create a ticket, I found only two types: Rfc and default. I accessed the link you sent me to compare my Administrator tab with administraeur tab of the demo, but unfortunately the entry tab administr...

hello, I installed OTRS version 3.0.2 on Windows XP with all modules: ITSMChangeManagement ITSMConfigurationManagement ITSMIncidentProblemManagement ITSMServiceLevelManagement After installing all modules are accessible and visible at the menu except the modules: Incident Management and Problem Mana...

Bonjour, J'ai installé la version 3.0.2 d'OTRS sur windows XP avec tous les modules suivants : ITSMChangeManagement ITSMConfigurationManagement ITSMIncidentProblemManagement ITSMServiceLevelManagement Après installation, j'arrive à accéder via Menu à tous les modules sauf : Incident Management and P...

Bonjour, J'ai installé la version 3.0.2 d'OTRS sur windows XP avec tous les modules suivants : ITSMChangeManagement ITSMConfigurationManagement ITSMIncidentProblemManagement ITSMServiceLevelManagement Après installation, j'arrive à accéder via Menu à tous les modules sauf : Incident Management and P...

All these modules have the status 'installed' at the packets manager. So for me the installation was completed successfully.
Thank you as well, for your help.

I found 2 types of tickets : Rfc and default.
There are no tickets type incident or problem !

Thank you for your reply.
So how to differentiate a incident ticket and a a problem ticket ?

hello, I installed OTRS version 3.0.2 with all modules: ITSMChangeManagement ITSMConfigurationManagement ITSMIncidentProblemManagement ITSMServiceLevelManagement After installing all modules are accessible and visible at the menu except the modules: Incident Management and Problem Management . A spe...