Search found 3 matches

by pasbeur
26 May 2011, 14:31
Forum: Help
Topic: Agent Notifications
Replies: 16
Views: 15107

Re: Agent Notifications

Hi,

It's OK nows, I have set the value "SendmailNotificationEnvelopeFrom" with the system email.

Thanks

Patrick :D
by pasbeur
24 May 2011, 14:43
Forum: Help
Topic: Agent Notifications
Replies: 16
Views: 15107

Re: Agent Notifications

Hi,

It's not OK, I have try to put the 'AuthUser' and 'AuthPassword' in the e-mail address but now the internal e-mail don't send.

The SMTP server is different that a e-mail server and is not a Exchange server

Have another idee?

Patrick (Collegue of Pascale)
by pasbeur
19 May 2011, 12:22
Forum: Help
Topic: Agent Notifications
Replies: 16
Views: 15107

Re: Agent Notifications

Hi I am having partially the same issues, as far as notifications for new ticket are concerned. I use 3.0.6. My company mail server is an Exchange mail server. I get a notifications for new ticket when the customer is from my company. When the customer is from the outside, he does'nt get any notific...