Znuny and ((OTRS)) Community Edition

I have recently installed OTRS 3.1.1 and have setup a web service properly on otrs. But I now see that output that is being sent to the other application is missing the ticket description details. How would I go about fixing this? for more info on what I have done so far: http://forums.otterhub.org/...

I just realize that the otrs web service debugger isn't working correctly because in the pane where it states xml data sent to remote system, I would expect to see the soap message with the xml data or just the xml data. Instead I see a lines that are useless: Xml data sent to remote system(2012-03-...

I found a way. I installed tcpdump on the otrs server and then I fired the trigger that causes the message to be sent out. Then I took the dump and used wireshark to look at lines with http/xml for the protocal. I then found the outbound transaction. After I looked at the transaction, I can see that...

I found out why I couldn't see an invoker. I had to go to the sysconfig and import the invoker Test and TestSimple. TestSimple seems to be the one to pick because it doesn't do any checks. After I selected the new invoker, I feel in the invoker details. * Name:putCall The name is typically used to c...

Are there any instructions on how to develop a connector?

Hello, I have recently installed OTRS 3.1.1 and I wish to test the web service capability out. But I am experiencing some problems configuring this. How do I configure the generic interface to push info out to another system. I see that I am suppose to setup service requester. Name:Pushout Remote Sy...

I did a reinstall and it works fine now.

I did that and I get a blank page

Hello,

I just installed OTRS 3.1.1 on Debian and I have no problems accessing the http://localhost/otrs/index.pl but I can't access http://www.example.com/otrs/customer.pl

Can you help me debug what is wrong?

Can't use an undefined value as a HASH reference at E:/OTRS/OTRS//Kernel/System/Ticket.pm line 5626. if ( ref $Self->{ConfigObject}->Get("Ticket::Frontend::$Param{Action}")->{StateType} ne 'ARRAY' ) Any ideas where this is being instantiated and why it is failing? The error occurs after I ...

Can't use an undefined value as a HASH reference at E:/OTRS/OTRS//Kernel/System/Ticket.pm line 5626. if ( ref $Self->{ConfigObject}->Get("Ticket::Frontend::$Param{Action}")->{StateType} ne 'ARRAY' ) Any ideas where this is being instantiated and why it is failing? The error occurs after I ...

It appears that this is the module that controls the front end layout. It appears that this is what I was looking for. Now it is a matter or finding out which module creates the toolbar and instantiates the values under Ticket in the toolbar. # -- # Kernel/Output/HTML/Layout.pm - provides generic HT...

Well I have searched for a AgentNavigationBar.pm in the entire directory and no results. So, if a module is passing in values what module is it? I guess that is the next question.

So am I right to assume "NameTop" is a variable or is it a module? I am really lost here.

Ok, so I am looking at the template and working backwards. The template that appears to control the Navigation bar is the file called "AgentNavigationBar.dtl" If you look at the code there is the section called "ItemAreaSubItem" This appears to be the section that controls the ge...

I so those slides that were linked to this post. Is there slides or videos that exists in English?

Do these slide exist in English?

I opened the system config in the gui and this is the screenshot. It appears that the module is already enabled. Any other ideas?

My current setup OS: win server 2003 ActivePerl-5.12.3.1204 otrs-3.0.7 I am trying to create a new functionality within OTRS to open a ticket. But first I want to add a button in the top navigation bar under Tickets right above "New phone Ticket". The new button would be named "New N2...

Thank you very much for the link. I removed my attempt to create the article and used the one that was in the link which you provided. It now populated the ticket and the error went away. The code from that article is below. # create new article my $ArticleID = $RPC->Dispatch($User, $Pw, 'TicketObje...

Hello, So I used http://www.iniy.org/?p=20&lang=en as a guide. My current setup PC <------------------> OTRS Server OS: win 7 OS: win server 2003 ActivePerl-5.12.3.1204 otrs-3.0.7 with SOAP::Lite installed My goal is to create tickets from the PC using SOAP::Lite. I fallowed the steps from iniy....