So, to be clear, it is impossible to just re-open it. I have to feign a phone-call or send a reply to correct the error and thus add more unwanted to traffic to the ticket to re-open it.
It would mean the world if we could just change the state delete the close message from the system.
Search found 2 matches
- 09 Jun 2011, 09:43
- Forum: Help
- Topic: re-open a ticket
- Replies: 4
- Views: 1541
- 06 Jun 2011, 16:31
- Forum: Help
- Topic: re-open a ticket
- Replies: 4
- Views: 1541
re-open a ticket
We are using OTRS 3. Can anyone tell us how to re-open a ticket? Sometimes one of us is sleepy or drunk or otherwise mentally inefficient and closes a ticket that wasn't meant to be closed. We would like to change the state back to open in these cases and would prefer to remove the added message abo...