Znuny Open Source Ticketsystem

Hi, I'm trying to customize the customer self-registration. I tried to link the customer self-registration and the agent form for customer registration, and use the option we can specify in the config.pm. Then, the mandatory fields appear automatically in the customer interface. But I don't know the...

Hi,
Ok, I guess I can make a plugin to upload the files, and add the url like in the post you linked.

Thank you.

Hi, I wanna attach a file to the customer profile, like a picture or a pdf file to store some additional informations. I saw in the documentation, that we can add some fields to the database and the customer page/form. But, is that possible to add a binary field, to store a file ? I have to make a r...

Ok, I like your answer. I can't test it right now because I haven't any test environment, but I see how to do it.
I read the documentation, but I didn't see the postmaster filter. I'm need some sleep I think.

Thank you.

Hi, I would to configure Outlook to add X-OTRS headers to some mail. I want to send email to my otrs portal, with headers to indicate every information necessary to create a new ticket for a specific customer in a specific queue. For the queue, I can create an email address and link it to the queue....