Znuny Open Source Ticketsystem

Hi,

I am trying to Due Date field Mandatory for Particular one Queue.How Can i do it. I am using OTRS version 3.2.11 & ITSM 3.2.9.

Thanks in adavance.

hello friends,
again i am facing mail fetch error , crontab running but mails are not fetching.
below is my error when cron command run mannully.

Malformed UTF-8 character (character 0xffff) in pattern match (m//) at /opt/otrs/Kernel/System/PostMaster/Filter/MatchDBSource.pm line 78.
Malformed UTF ...

Hi,
Can i fetch mails from a Queue OTRS in MS Outlook ?? Mails Downloaded in MS Outlook from OTRS ? . Is this possible ? If ' YES ' How Should i do ?

Regards
Mallesh Kalsure
OTRS 3.0.11

Hello friends,

I am trying to configure OTRS agents login from Simplesaml authentication LDAP modules, with help of this FAQ url http://developer.aaiedu.hr/faq/11.html
but i am facing issues .
when i try with http://localhost/otrs/index.pl this page redirect http://172.16.1.113/simplesaml/otrs ...

Yes, This is only happen with one E mail ID regularly 80% mails Duplicates , but others E mail id less , rare of a duplicate mails.

yes, after login no any mails in postbox...........

hi, ferrosti

thanks for ur response , I am using POP3 protocol for pull up mails to queue.

Hello friends....

I have been getting multiple tickets for same mail again and again in OTRS 3 version & i take care that otrs.PostMasterMailbox.pl is not running parallel.
....
Logs:--
Feb 6 10:30:01 server2 crond[17506]: (otrs) CMD ($HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null)
Feb 6 10:45 ...

after importing tickets & migration run otrs.postmastermailbox.pl I saw below error messeges this like.....

OTRS-PostMasterMailbox.pl-10[979]: [Notice][Kernel::System::Ticket::Article::ArticleGetTicketIDOfMessageID] The MessageID '<6ce8a6f4d60c43164121dde7aca6eb31.squirrel@test.com>' is in your ...

Hi,

How can i delete previous 5months tickets from backend , is any job run from command line.??


Regards
Mallesh

Oh,,,I miss configuration of Sendmail == Core--- ....

Fill the right configuration...for sendmail...it's work fine....................

thanks....a lot................

plz. see this attachment........

Hello, jojo,,


When i raise a Email ticket i face this error......

Error Message: The change state pending approval is not known!


I can not send to a mail to other user.....

How to solve this error........please help...........

Thanks ,,,,, I recover all data.....with no errors............

yes,,Got it,, i goes to these steps, i recover all tickets from OTRS 2.4.9 to 3.0.10, but i find these error in Admin===package manager...

Calendar 1.9.5 - Package not correctly deployed! You should reinstall the Package again!
FAQ 1.6.6 - Package not correctly deployed! You should reinstall the ...

Hi,
I am trying to install OTRS 3.0.10 on Cent OS 5.5 Linux .. I installed already OTRS 2.4.9 on the same system in /opt folder..this version is running fine., but i have to install another version of OTRS 3.0.10 on the same system also keep in /opt/., Some changes in apache2-httpd.include.conf ...