Znuny Open Source Ticketsystem

Thanx! I will test it now!

OMG. That i didnt think of that:S

Customers create a new ticket, they have to select a "category", which says: new hardware, new software or something like that. What would be the best solution for that? Use Queues. No, really. Queues are an abstraction layer between the customer and the agent. Customers shouldn't be choo...

True, thats a possibility. But if i define qeues and subqeues, to seperate tasks, basically it changes the "to" field, to a category.... the solution i am looking for is: Customers create a new ticket, they have to select a "category", which says: new hardware, new software or so...

That would be a possibility. But, correct me if I'm wrong, with ticketfreetext the AGENTS are able to change the ticket types. I would like to force every customer(which are my direct colleagues) to enter a category of the support they want. For example, new workstation, office problem, windows prob...

Signature edited;)

But how can i make it required? I am searching to that for a couple of hours now

Hey all,

I want to force the customers to choose a ticket type.
I found this topic:
http://forums.otrs.org/viewtopic.php?f=60&t=7070

But this solution didnt work.

Does anyone have another solution?

Thanx alot! I didnt have the time yet to look for it, since i am busy with alot of other things ATM, but thanx in advance! I will try it and post the results:)

crythias wrote:or consider not having individual CustomerID and assigning a static one. Use group membership to restrict access to Company Tickets.

This is actually a pretty good one. I am taking a closer look to that soon:)

Wolfgangf wrote:create an ldiff file and run it with ldapmodify against AD (LDAP)?

I am looking for something like that, but i am not that good in scripting:)

I solved the problem partially. The issue is, that alot of my active directory users don't have an exchange emailaddress configured. My script looks for the customerID, in a couple of fields. One of them is the e-mail field in the general tab of the useraccount in active directory. Once i added a fa...

Customers don't need to be inside OTRS database. So there is no need to copy them into OTRS Tables Thats what i thuoght. The funny thing is, when i try to login to OTRS customer section with users who exist in the AD for a longer time, no problems persist. However, i tried to add a new user, just t...

Hey All, I have spent a lot of time reading about OTRS/Active Directory. I decided to try it myself. I edited the nececary scripts, and the authentication is functioning. However, when "old" people login to the customer section, the login process succeeds. When I create a new user in Activ...