Thanks for the answer.
So as i need to attach tickets to company or customers company, I guess I need to create a customer (searchability is the point there).
However I'm curious on if it would be possible to hack or modify a (some) configuration parameter(s) to be able to drop some of the ...
Search found 2 matches
- 29 Jun 2011, 20:53
- Forum: Help
- Topic: Change mandatory fields on customer creation + attachments
- Replies: 3
- Views: 1748
- 29 Jun 2011, 10:13
- Forum: Help
- Topic: Change mandatory fields on customer creation + attachments
- Replies: 3
- Views: 1748
Change mandatory fields on customer creation + attachments
Hi,
My setup is the following : I'm using OTRS as a mail answer system, customer are not going to have access to the web interface (yet at least).
I was wondering if it was possible to reduce the number of mandatory fields in the customer creation process, as they are not going to login on the web ...
My setup is the following : I'm using OTRS as a mail answer system, customer are not going to have access to the web interface (yet at least).
I was wondering if it was possible to reduce the number of mandatory fields in the customer creation process, as they are not going to login on the web ...