Search found 2 matches
- 29 Jun 2011, 12:32
- Forum: Help
- Topic: Changing visible fields in customer ticket request
- Replies: 2
- Views: 806
Re: Changing visible fields in customer ticket request
Ahh, great, found it, thank you very much
- 29 Jun 2011, 12:07
- Forum: Help
- Topic: Changing visible fields in customer ticket request
- Replies: 2
- Views: 806
Changing visible fields in customer ticket request
Hi all,
In the CustomerTicketMessage.dtl file, I want to configure it so that on submission, the ticket has preset values for both Queue and Priority (I don't want the customer to be able to specify these, and they shouldn't be visible to the customer). How do I configure this?
Thank you in advance.
In the CustomerTicketMessage.dtl file, I want to configure it so that on submission, the ticket has preset values for both Queue and Priority (I don't want the customer to be able to specify these, and they shouldn't be visible to the customer). How do I configure this?
Thank you in advance.