Znuny Open Source Ticketsystem

Thank for the last comment @crythias, it triggered a thought about the SMTP relay on my new Exchange 2010 server, I amended the persmissions on the Authentication tab and it's now working as normal.
Many thanks.
Stephen.

Hi, thanks for the reply. I've checked each of those options, I can telnet on port 143 to the Exchange 2010 server and send a test message, both the HelpDesk server and the Mail server are on the same subnet with no software/hardware firewalls in between, IMAP is set with Basic Authentication. I've ...

I ran otrs.PostMasterMailbox.pl -f and amended crontab.txt to check for mail every 3 minutes instead of 1. If I email the ITServiceDesk mailbox nothing automatically gets logged, if I try a manual "Fetch Mail" the internet explorer window goes blank with a white background so I have to clo...

Hi Crythias, can you possibly offer some advice on the query above?
Thanks
Stephen.

What are my options moving forward? Possibly POP3 or am I likely to have the same problem? What route does everybody else usually take in a windows based environment using Exchange 2010? I'm happy to look at the Linux options.
Thanks.

I was only using IMAP as that was what worked in the first place, I don't mind not keeping the emails.
You mentioned procmail earlier but I couldn't see any notes on how to set it up?
Thanks.

Having done some further troubleshooting on the OTRS server I recall setting the item below within Crontab.txt to have the email account checked every minute. */1 * * * * c:/Progra~2/OTRS/StrawberryPerl/perl/bin/perl.exe c:/Progra~2/OTRS/OTRS//bin/otrs.PostMasterMailbox.pl When I check the otrs.log ...

I manage the Exchange 2010 server internally myself. Is IMAP not compatible with 2010 as I'd rather continue to use that method if at all possible?
Thanks.

I've attached all the OTRS.log entries from today.
Thanks.

Hi, I've been using Exchange 2003 integration with OTRS via IMAP for sometime without any issues, I'm now in the process of moving my mail environment to Exchange 2010 and have hit some issues with IMAP. I moved the OTRS mailbox to the new Exchange 2010 server, changed Core::Send mail to reference t...

Hi, thanks for the information, I've very new to Apache but having read the link you provided I've updated httpd.conf with the code below, cgi-bin is the directory where json.pl is located. I restarted the services on my OTRS server but still get the same error message back? Thanks Stephen. ScriptAl...

Can anybody possibly assist with this query? Do I need IIS 7 installed on my server to authenticate against? I installed OTRS via otrs-3.0.9-win-installer-2.4.4.exe and haven't added any further applications to the server.

Thanks
Stephen.

I've just installed the iPhoneHandle v1.0.3 package on my OTRS server and installed the iTunes app v1.0.3 on my iPhone. If I try to log in on my iPhone using the credentails as per below. URL: http://FQDN of my server/otrs/json.pl Username: my OTRS agent username Password: my OTRS agent password I g...

Hi, after looking at a couple of posts similar to mine http://forums.otrs.org/viewtopic.php?f=62&t=10578&p=41727#p41727 http://forums.otrs.org/viewtopic.php?f=64&t=10080&p=41728#p41728 I made the path changes below in my otrs.Cron4Win32.pl file which fixed the issue. Thanks for you a...

Thank you very much for this very helpful post. It helped fix an outstanding fetch mail issue I had after upgrading to OTRS 3.0.9.

Stephen.

Apologies guys, I've just managed to resolve this. This very helpful post http://forums.otrs.org/viewtopic.php?f=64&t=10080 pointed me in the right direction, I had some typos in the path locations in my otrs.Cron4win32.pl file.

Stephen.

Hi guys, I upgraded to 3.0.9 this morning and have the same problem but it's still an issue for me as per this forum post http://forums.otrs.org/viewtopic.php?f=61&t=10720 I've made some progress and no longer get an error on the CronW service restart and have the following in my crontab.txt fil...

It's Program Files (x86) and the Image Path is "C:\Program Files (x86)\OTRS\StrawberryPerl\perl\bin\perl.exe" "C:\Program Files (x86)\OTRS\CRONw\cronService.pl" --crontab="C:\Program Files (x86)\OTRS\CRONw\crontab.txt" I amended the following lines below in otrs.Cron4Wi...

Hi, if I look in c:\Program Files (x86)\OTRS\OTRS\bin it's already called otrs.Cron4Win32.pl?

Thanks
Stephen.

I've just upgraded to OTRS 3.0.9, all went well except my IMAP mail sync isn't automatically coming through, I have to do a manual "Fetch Now". I noticed when I restart my services CronW reports the attached error although the service does start. I've also noticed this bug report http://bu...

Hi, I'm still struggling with this is you can possibly assist. I think I've set the customer theme correctly if you can confirm where that is set? The code in my CustomerTicketMessage.dtl looks like the below, I know I keep changing my mind but ideally in Call Type I'd like to set items such as Prin...

Thanks, I will use the Queues option. I'm struggling a little with setting Incident as the default call type. I've done the following to no avail: 1. Created a folder called Kernel/Output/HTML/myfolder for my theme. 2. Copied Kernel/Output/HTML/Standard/CustomerTicketMessage.dtl to Kernel/Output/HTM...

Thanks for the information crythias.

Following on from an internal meeting my requirements have changed slightly, is it possible to change the names in the drop down list to something else, eg. Network/Citrix/Printing etc?

Thanks
Stephen.

Apologies for the ignorance but can you elaborate on how I would do this?

Thanks
Stephen.

Is it possible to set the default call type to Incident rather than the drop down list so that customers can't change this on new calls created via the web portal?

Thanks
Stephen.

This post fixed ny issue: http://forums.otrs.org/viewtopic.php?f= ... lit=locked

Hi, I wanted to check if it was possible to change the default Dashboard view so I can see which agent has locked the individual tickets in the queue without having to click into each individual ticket?

Thanks
Stephen.

Whilst searching the forum I found the attached which has fixed my problem: http://forums.otrs.org/viewtopic.php?f=53&t=10017

Hi, when a user sends an email request into the system (via an Exchange 2003 mailbox) I have to manually run "Fetch Mail" for a ticket to be generated, can this be scheduled to run every couple of minutes? It doesn't even run after the 10 minute default. I tried amending postmaster_mailbox...

Thanks for the comment Wolfgangf. I managed to resolve this by changing the IP address of my OTRS server. I was having issues running a tracert against the initial IP I used, I was getting the wrong server name back, I troubledshooted the DNS issue but couldn't resolve which effected me adding the I...

I'm fairly new to OTRS having only built the system yesterday, I can load emails into the system via IMAP but when I try to reply using SMTP I get the error message below: Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Wed Jun 29 15:02:19 2011 Message: Impossible to send message to: "...