Znuny Open Source Ticketsystem

crythias wrote:Use Javascript to set .values for the fields onChange of From in the .dtl

Onchange procedure doesn't work. So, nothing to this moment in solving my problem. I will search another solution.

Can anybody help?

Good Day,

Can u please help me with the following problem: In Phone Ticket, I want the system automatically to fill fields To, Service, SLA when I fill the "From" field. I've searched a lot solutions look like this, but nothing at the end. Can u please help me with it? Thank u in advance.

I have the same question. Can anyone help ?

Good Day, We've activated escalation notification for tickets. But as we can see notification can only be for agents of custom queue and (or) agents group with write permissions (this we can see in GenericAgent.pm). How we can send escalation notifications only to owner agent of the ticket? Please, ...

teymuralizade wrote:
1. When we zoom ticket, OTRS doesn't automatically decrypt PGP message in this ticket - so we see only PGP code.

But what about this? Can anyone help ?

teymuralizade wrote:
1. When we zoom ticket, OTRS doesn't automatically decrypt PGP message in this ticket - so we see only PGP code.

Also can u help us with it ? Sorry for disturbance, but launching of the project must be closed soon and I have limited time Thank you anyway

No. We send answer on an encrypted message, but usually we don't encrypt our message, because it doesn't consist of security information. Ok, it's not problem. We'll encrypt it. But also the problem is - when mail with encrypted text comes to OTRS, OTRS makes notification to agents' mails and notifi...

Good Day, We've successfully integrated PGP in our system but have 2 problems related to PGP in OTRS. 1. When we zoom ticket, OTRS doesn't automatically decrypt PGP message in this ticket - so we see only PGP code. 2. When we make answer on ticket with pgp encrypted text, OTRS automatically decrypt ...