Znuny Open Source Ticketsystem

Yes, maybe I use this variable into an inappropriate dtl file. I put my code into AgentCustomerTableView.dtl . When I'm viewing a ticket, my link "Generate a RMA" correctly appears under "Maps" and "Opened tickets" in the box at the bottom-right : http://img23.imageshac...

Just another question (I hope it will be the last one...) I would like to include the CustomerID into my link. But the following code doesn't work : <a class="OpenTicket" href="http://www.mypage.fr/rma.php?id=$QData{"CustomerID"}" >Generate a RMA</a> It may be due to a ...

I got it ! I didn't notice that a folder contained all .dtl which are used to generate each part of a page.

Thank you.

Hi guys, my name is Mat and I'm a french engineer who try to use (as well as possible) OTRS. First, i want to underline that I haven't any experience using PERL script and this language is absolutely out of my knowledges. About OTRS, I would like to add a link into OTRS which redirect me on a PHP pa...