Search found 4 matches
- 08 Aug 2011, 14:51
- Forum: Help
- Topic: LDAP works for customers, but not agents?
- Replies: 3
- Views: 1459
Re: LDAP works for customers, but not agents?
did you create local user accounts for agents - otherwise it will not work Explain a little more on the local server (ticketing) or in the AD? I'm a little new to this, and I took this project on before I really knew what I was getting into, sorry :( I can't have people log in with their AD usernam...
- 08 Aug 2011, 14:40
- Forum: Help
- Topic: LDAP works for customers, but not agents?
- Replies: 3
- Views: 1459
LDAP works for customers, but not agents?
I have LDAP setup for customers, and I only want people in the LDAP security group (under "hope.local","HopeInternational","Security Groups") otrsagent to access the agent side of things. Customers works great, but for the life of me, I can't figure out agents. Any help...
- 13 Jul 2011, 15:13
- Forum: Help
- Topic: Can't restore OTRS after server change
- Replies: 2
- Views: 2869
Re: Can't restore OTRS after server change
the answer is given in the error code. You are being prevented from restoring over data. Either drop or rename the installed otrs database and you should be able to restore. I deleted the mysql OTRS database using webmin, and it "restored" without an error, but nothing's changed, and the ...
- 11 Jul 2011, 16:58
- Forum: Help
- Topic: Can't restore OTRS after server change
- Replies: 2
- Views: 2869
Can't restore OTRS after server change
I had OTRS running mostly fine on a physical Ubuntu 10.04 server. We created a VMware server running 10.04 (I had to install 10.04 because of LVM instead of cloning it). I backed up the old OTRS using the backup.pl script, and it went fine. So I created a /opt/otrs directory on the new server, unzip...