Znuny Open Source Ticketsystem

Yup! i changed priority name, I made it match with this section and it worked. You are the man! thanks

that was all that was there, these default priorities you mentioned; know how I can change them or what file they are located in? I checked my config.pm and it looks fine, don't see anything there where I could have made a change that affected it.

Below is the most recent log, couldn't figure out which one actually pointed to not creating a ticket. I sent a test ticket into system and after I noticed it fetched the email I pulled the following from the logs. [Mon Aug 8 08:14:44 2011][Notice][Kernel::System::Cache::Get] Get cached Key:StateGet...

how exactly does one change default priority? I know I made changes to make it single sign on but been trying to figure out what I did to cause it not to generate tickets. I will look into Log see if I can find anything

I set up email and I can see that OTRS is fetching the email properly within a 2min interval but it doesnt create a ticket.... any ideas?

I'll tell you from experience the instructions in admin manual for this are no good and it's not just a matter of changing the config.pm I also had to modify other config files to get LDAP to work. I also had to make changes to my apache2-httpd.include.conf file to get it to work and no manual I fou...

hello all, I am a complete newb at Perl and was wondering if someone could dumb this down a bit. I have tried to patch the URI/Escape.pm file over and over and have failed with same error code. I extracted the module into the OTRS\OTRS\bin\cgi-bin directory and I am using the very latest version of ...

why do I had an invalid value error in screenshot attached when I have it set to default?

Hello All, When in the phone ticket field and I type in the "from customer" field I get an error code all the time saying "error during AJAX communication". This does not happen in firefox only in IE7 & 8 but I need to make sure it works on both interfaces. Any ideas as to wh...

Coo I went ahead and already installed the package I just need to setup OpenNMS and I'm good to go. Thank You!

Hello,

I am trying to integrate OpenNMS with OTRS and I downloaded the module which is attached but It isn't compatible with V3.0 or above of OTRS. Is there a more updated module anyone is aware of that works with the latest version of OTRS? Any help would be greatly appreciated. Thanks!