Search found 3 matches
- 13 Jul 2011, 14:03
- Forum: Help
- Topic: Adding a custom field in a ticket and displaying it in view
- Replies: 5
- Views: 3578
Re: Adding a custom field in a ticket and displaying it in v
For adding 'TicketFreeTime1' as a new column in 'AgentTicketQueue', I made changes in following two files: 1. /Kernel/Output/HTML/TicketOverviewSmall.pm 2. /Kernel/Output/HTML/Standard/AgentTicketOverviewSmall.dtl In "TicketOverviewSmall.pm" I modified the code my @Col = (qw(TicketNumber A...
- 13 Jul 2011, 12:21
- Forum: Help
- Topic: Adding a custom field in a ticket and displaying it in view
- Replies: 5
- Views: 3578
Re: Adding a custom field in a ticket and displaying it in v
It's called a 'TicketFreeTime' field. And can easily be selected/configured. Thank you Michael for mentioning about 'TicketFreeTime' field. Sorting by TicketFreeTime in Queue View? Totally different matter, will need some funky coding. Best bet would be to use the Ticket Search feature! Did some co...
- 13 Jul 2011, 07:19
- Forum: Help
- Topic: Adding a custom field in a ticket and displaying it in view
- Replies: 5
- Views: 3578
Adding a custom field in a ticket and displaying it in view
Hi, I want to add a custom field to a ticket . I know that this can be done using FreeTextField. But, it is for entering text values. I want the custom field for entering a Date value. A DatePicker should be displayed next to it. Also, in the Queue View, for e.g. "AgentTicketQueue", I want...