Znuny Open Source Ticketsystem

I think I figured it out by changing it to the following

$Self->{'Customer::AuthModule::LDAP::GroupDN'} = '';
$Self->{'Customer::AuthModule::LDAP::AccessAttr'} = '';

it's working

In my case I need only OTRS-Agent members to login to OTRS as agent and I need everyone member of the AD domain can access as a customer portal.
I tried the nested group and I didn’t work. I tried ConnectAD but with no luck.

I even removed the following lines to force OTRS get all users to login to ...

Thanks' Dan for the quick reply. I changed the version and able to install it however, I couldn't change the message from the Admin -> Responses -> Dashboard Message of The Day. Would you please advice when get chance what can I do to update the MOTDPlus?

i been using for the OTRS 3.0 but when I upgraded to OTRS 3.1 it wouldn't install. Are you planning to upgrade it to support OTRS 3.1 version any time soon?

I know it might late to respond to this ...
How can I create a report to indicate there're number of tickets been reopened last month even if the ticket is closed.