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- 14 Jul 2011, 17:04
- Forum: Help
- Topic: customer Notifications
- Replies: 0
- Views: 644
customer Notifications
Forum members: I have created a notification event for ticket updates and I have included the 'Customer' recipient and I have selected all the States, Priorities and Queues. However, when changes to the state of the ticket are made, the email associated with the Customer are not getting the notifica...