Search found 4 matches
- 07 Dec 2011, 08:46
- Forum: General
- Topic: How to handle agent response to notification
- Replies: 2
- Views: 1514
How to handle agent response to notification
Hi all, I have a simple case. Our first level support, sometimes assign ticket to specific queue or to specific agent of the second level support. Those persons received a notification by email. But if the person is in holiday at that time, the outlook "Out of office" send back an email to...
- 08 Aug 2011, 10:19
- Forum: Help
- Topic: FreeText translation
- Replies: 4
- Views: 1984
Re: FreeText translation
Same issue! Did anyone have find a way to resolve that point?
- 29 Jul 2011, 10:08
- Forum: Help
- Topic: Error when configuring a custom user backend
- Replies: 1
- Views: 983
Error when configuring a custom user backend
Hi all, I got that error, and I really don't know how to fix it: [Fri Jul 29 07:52:41 2011] -e: Use of uninitialized value within %Users in substitution (s///) at /opt/otrs//Kernel/System/CustomerUser/DB.pm line 321. ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Jul 29 07:52:42 2011 Message: N...
- 26 Jul 2011, 11:44
- Forum: General
- Topic: Backup strategy
- Replies: 2
- Views: 1464
Backup strategy
Hi all, I'm going to install a new OTRS 3.0.9 and I wonder what's the best backup strategy? That's large subject, and it would be nice to share some feedbacks... I have try the provided scripts backup.pl and restore.pl, but, IMO, it's strange to backup all the source code... As almost everything is ...