Znuny Open Source Ticketsystem

Hi, I am trying to use groups to set visibility on queues: $Self->{TicketAcl}->{'ACL-Queues-Visibility'} = { # match properties Properties => { User => { Group_rw => ['Group1'], }, }, #Action - Possible => { Ticket => { Queue => ['G1',], }, }, }; $Self->{TicketAcl}->{'ACL-Queues-Visibility'} = { # m...

Hi, I am willing to upgrade my system to 3.1.1 but I am facing a problems with TicketFreeText fields from older version which are to be migrated to Dynamic Field implementation: The data is intact and displays exactly what its suppose to display but I don't know how to display a particular dynamic f...

Hi,

Is it possible to enable follow-up for Cc field in "New email ticket" form so that emails listed in Cc field can receive ticket event notifications like new ticket, close ticket etc?

Hi,

Does anyone know how to add additional column (to populate data from free text field) to status View or Que Views?

Hey thanks for your reply but ; separated email did not work in customer field.

Hi,

I want to add an email recipient box in New Phone Ticket for additional notifiers (if any).

I tried adding "To" and "Cc" fields from New Email Ticket form but it doesn't work. I need this field to be optional.

Is there a way to achieve this?

Please help.

I am having same problem. I dont see freetext fields in Compose View even if they are enabled in SysConf iphone settings. Also the key names for ticketfreetext don't reflect in Ticket View on iphone I just see TicketFreeText1,TicketFreeText2 etc..

Can any one help me with this?

Hi, I am trying to achieve this condition: If a user belongs to a particular queue say 'X' then he/she should only be able to view queue 'Y' in phone ticket form in the dropdown; I have configured ACL like this: $Self->{TicketAcl}->{'ACL-Queues'} = { # match properties Properties => { User => { Grou...

Never mind its resolved...The field works when you do $Data{"TicketFreeKeyField1"} <div class="Field"> $Data{"TicketFreeTextField1"} </div> <div class="Clear"></div> which generates/displays keyfield:valuefiled text boxes I was replacing $Data{"TicketFree...

Hi, I have added TicketFreeText1 to AgentTicketPhone.tdl, enabled it in SysConfig to Key=>ID, content => ID, but when I submit the ticket form it doesn't write it in database. Any ideas what I might be missing? I tried adding a hidden field in the form like <input type=hidden name="ID" id=...

Never mind I am taking the freetextfield approach by creating a perl script that calculates the difference of current time and deadline and stores it in one of the free text fields also I setup a deadline index which keeps increasing at time passes. This deadline index then can be used in generic ag...

Hi, I was wondering if there is a way to add conditional filter to GenericAgent.pm, like say for example I have created a ticket deadline field using one of the TicketFreeTime fields on new phone Ticket form. Now I want to filter all the tickets who's deadline will be met in next 10 minutes, so my f...

Here is what I did, The basic structure to construct these files can be found in OTRS manual at http://doc.otrs.org/developer/2.2/en/html/ch13.html There are mainly 4 files in play to create your own customized page/module. otrs/Kernel/output/HTML/standard/AgentHello.dtl - This is basically your htm...

Thanks MichaelR ,

Got it working

Cheers!

Thanks MichaelR , The only piece I am missing here is how do I make the click/submit button action to be able to listened by the perl module where I have the database connection ( Kernel/System/Hello.pm ). I trying hard to understand the framework but no clue what specifically I should be looking in...

Hi, I am new to OTRS I want to create a custom button on a page that calls perl module which in-turn will connect to the database grabbing required data formatting it into a table and displaying on the fronted. So far I managed to connect to the database and collect the data in a perl module but not...