Znuny Open Source Ticketsystem

gulas

Hello Everyone, Can say if its possible integrate otrs with jasper report ?? i recently installed jasper reports, configured successfully to connect with my OTRS BD, created reports according to my needs, and everything worked well. i want to know if its possible to get this reports inside OTRS stat...

gulas

thanks Crythias.. This is what i was looking for.

I try, but it is only working for the first queue. When i put second queue, it does nothing.

can you give an example with 2 diferent queue and services ? so i can know whats wrong with mt code.

thanks.

gulas

Hello, New Problem appears to me . I created 3 queues, and my customer can choose one of them when creating a ticket. the problem is: Each queue has diferent services, and the customer see all services from the 3 queues. how can i configure this ? the customer only see the right services for each qu...

gulas

Hello

is it possible to modify the dashboard according with Queues or something else ?

i have 2 queue, A and B. when i receive a new ticket i cannot identify if the ticket belongs to queue A or B, and its it importante to have a good view of this.

how can i do ?

thanks

gulas

It seems to be a problem with DNS.. Im using gmail account.

thanks

gulas

Hello All, suddently my OTRS stop working well.. when i try to reply a ticket, it takes so long to open, and then says: one or more errors("Need a valid email address or dont use a local email address"). The email is correct. it was working well and i didnt change anything What is the prob...

gulas

hello all,

i created response templates, but i found a problem..
When im going to reply the ticket, i choose the response i want. In text i get the response template, but shows the history ticket too.
how can i get only the template i created ? i search for everywhere, but nothing.

thanks

gulas

<select name="StateID" id="StateID"> <option value="8">Close</option> <option value="1" selected="selected">In Progress</option> <option value="3">Rejected</option> <option value="5">cancelled</option> <option value="7"...

gulas

Thanks Crythias, i changed and checked the id´s but it doesn't work.

thanks

gulas

thanks crythias , but im becoming confused. t tried a lot, but its not working. are you saying that i need to have a code like this : <script type="text/javascript">//<![CDATA[ $('#StateID').bind('change', function (Event) { Core.AJAX.FormUpdate($('#NewPhoneTicket'), 'AJAXUpdate', 'TypeID'...

gulas

i put this code below the state in AgentTicketCompose. can you verify if everything is correct ? because nothing change <script type="text/javascript">//<![CDATA[ $('#StateID').bind('change', function (Event) { Core.AJAX.FormUpdate($('#NewPhoneTicket'), 'AJAXUpdate', 'TypeID', ['NewUserID'...

gulas

i didnt understand..
can you explain how can i do this ?

gulas

sorry, the code is : function nonetext() { document.getElementById('TicketFreeText1').style.display = 'none'; document.getElementById('TicketFreeText1').style.value = ' '; document.getElementById('LabelTicketFreeText1').style.display = 'none'; } switch ($('#StateID').val() ) { case "1\|\|In Pro...

gulas

Crythias i already use your advices on showing freetext when choosing queue in costumer and its working perfectly. now, i want to show another freetext, choosing state close in agent interface when replying a ticket. i used the same concepts i already used in customer interface. in the agentTicketCo...

gulas

Sorry Lorenzo, i expressed badly the question. what i mean is: i have configured responses templates. When i receive a ticket, and i click reply, in the "text" i get : the past history ticket + response template. i don´t want this past history ticket , i only want the responses. i tried ev...

gulas

Can anyone help with this ?!

gulas

Hello all, can someone help me to do this: In the costumer interface, i want to create a new menu button called "report", near to search. And when i click on "report" i have an pre- defined template report to see just like the reports in the statistics on agent´s interface. can a...

gulas

Hello Everyoneee,

i need to have blank field when im going to reply the ticket, without past reply history of the ticket.

how can i do this ?!

thanks

gulas

Hello Crythias, can you help me with this : i want to have 4 types of "responses": 1- Req. info; 2- comment ; 3- solution ; 4 - implementation. - when Im going to reply the ticket, i only want to have the numeric field "effort" when i choose nº 3 and 4. - Is it possible the relat...

gulas

tdeklein,

thanks.. i already add the x-headers on core::Postmaster, but nothing changes. do i need to do something else ?!

gulas

hiii, im troubling with this, can anyone help me plz.. i want the agent and customer reply the tickets by emails.... ex: customer:opens the ticket in web interface agent: receive the notification on email about new ticket, and just click reply and send the response to customer. customer : gets the r...

gulas

Thanks a lot.. im going to see it. any other question: i want to have 4 types of "responses": 1- Req. info; 2- comment ; 3- solution ; 4 - implementation. - when Im going to reply the ticket, i only want to have the numeric field "effort" when i choose nº 3 and 4. - Is it possibl...

gulas

Hello Everyone,

Is it possible to have one Numeric field called "effort" when i choose the state close in agent and customer interface ?

example: im working on a project, and when am going to close the ticket, i choose the state close and the field effort appears and is mandatory.

thanks

gulas

i understand.. but we are supporting "some job" to our customer. We need to our customer to do some tasks, and after our customers do this, we can continue working. thats ways i need to open a ticket to my customer to do this task, and only after that i can work on it.. there is no other w...

gulas

Hello EveryOne .

Is it possible to allocate tickets to the customer´s ?

I need to send an email ticket to my customer, and i want to put him as owner of the ticket.

How can i do that..

Thanks

gulas

helloo im using otrs, and i have some doubts, and i need to know how can i do this: 1. can i have 1 NUMERIC field on agent and customer interface and i cant send the ticket without fill it. 2. the possibility to allocate the ticket to my customer, i mean, my customer becomes the owner or responsible...

gulas

helloo im using otrs, and i have some doubts, and i need to know how can i do this: 1. can i have 1 NUMERIC field on agent and customer interface and i cant send the ticket without fill it. 2. the possibility to allocate the ticket to my customer, i mean, my customer becomes the owner or responsible...

gulas

hello all,

im using OTRS and i want to know this:

When i put state pending on a ticket, i want to clock to stop count the sla time, and only start count the time again when i change de state to another one.
how can i do this ??

can anyone help me ? its very important

thanks

gulas

if you don't want them to display by default, don't put them in an if/conditional statement.

so .. how can i do this ?

gulas

i didnt understand..

its like this:
when i create a ticket : the field action is already there (i dont want this) but anyway
i choose queue A: the field maintain
i choose queue B: the field desappears... But shows this field in agent ticket information

gulas

hello crythias, we close this problem, but today a saw a bug on this. i have created a free field named action to show only on queue A. its ok, when a open a ticket in the agent interface, inside the ticket i can see this field in the information. Problem: i have created a ticket using queue B.. but...

gulas

so then, there is no way to have a field to put my additional worked hours ?!?!
anyway, thanks a lot crythias

gulas

ups, sorry, this problem i solved.. its not this what i want to say.. can i get a field from freeticket just only to put numbers in the customer interface ?? Example : after solving a problem from my client i saw that i worked 3 hours and i have this field impact: _____________ or how can i do this ...

gulas

yes .. i see but its not working for me, because in the freeticket i can not put more than 2 option to choose in the combo box

can you show me how i get the "type" appears only when a choose the specific queue ?

example : queue : A
type : x,z,y

gulas

Hello.. im new in OTRS and i need an important help i want to show some aditional FreeText but only when i select one specific queue. Example: "when i choose " :: queue : item " Show this field " :: name: ____________ another problem i need to have another aditional field but onl...

Znuny Open Source Ticketsystem

Search found 35 matches

Integration Between OTRS and Jasper Reports

Re: Relation Queue-Services

Relation Queue-Services

Dashboard costumization

Re: Error - Need a valid email address

Error - Need a valid email address

Response template

Re: Freetext Shown Based on State

Re: Freetext Shown Based on State

Re: Freetext Shown Based on State

Re: Freetext Shown Based on State

Re: Freetext Shown Based on State

Re: Freetext Shown Based on State

Re: Freetext Shown Based on State

Re: Blank Field

Re: One Field when state "close" is choosen

New Button "Report" on customer interface

Blank Field

Re: Freetext Shown Based on State

Re: Staff reply to tickets through email

Re: Staff reply to tickets through email

Re: One Field when state "close" is choosen

One Field when state "close" is choosen

Re: Owner or responsible order to Customers

Owner or responsible order to Customers

Help

help

Pending state

Re: CustomerTicket Free Text Fields

Re: CustomerTicket Free Text Fields

Re: CustomerTicket Free Text Fields

Re: CustomerTicket Free Text Fields

Re: CustomerTicket Free Text Fields

Re: CustomerTicket Free Text Fields

Re: CustomerTicket Free Text Fields