Znuny Open Source Ticketsystem

Anyone know when the update for the iPhone module will be available for OTRS 3.1.1? My remote monitoring apps all rely on this module to connect to OTRS and are unusable right now since there is no module for the new version in the repos. Thanks.

Kevin

Beautiful! Thanks for the clarification jojo! I'll give that a spin and if I have any problems I'll post. I'm looking forward to 3.1 being released!

Kevin

Thanks jojo. So, just to be clear, the from address should be the "nagios@domain.com" address that nagios sends FROM. And I can sent the alert to any of the existing queues on the OTRS system and if it sees that from address it will act on it using the otrs/nagios module automatically? Kevin

Hey all, trying to get the integration of OTRS/Nagios working but not sure what steps I need to complete. I have the following set: OTRS Helpdesk 3.0.11 - Installed, configured and running fine Nagios XI - Installed, configured, running fine, notifications via email to a normal email account work fi...

Hey all, I have OTRS 3.0.11 installed. I currently have it set to go to the faq.pl when a user goes to the web site. Is there a way within the Sysconfig area to add a hyperlink on the public faq page so a user can click it and go to the customer login area? This way the user sees all the FAQ's first...

Answered my own question. I DID need to allow overrides on the doc directory. Once I did that and restarted everything started working. Thanks for your help Marwain!

Kevin

Ok, I created an index.html in /var/www/html and all i put in it was some text. Then created an .htaccess file (also in /var/www/html) with what you said, restarted apache but all it does is show the text inside the index.html. :( mod_rewrite IS listed as being loaded in apache. Am I missing somethi...

Thanks, I'll give it a try and see how I make out!

Kevin

Thanks Marwain, but where is the default domain? /var/www/html is empty and is the default doc root in httpd.conf, so I'm not sure what OTRS considers the default doc root/page?

Kevin

Hey all, running the latest 3.1b2 version on Centos. I want to set it so that when a customer goes to http://support.domain.com it automatically takes them to support.domain.com/otrs/customer.pl. I've read through the various postings in the forums for different versions but nothing seems to work. O...

Thanks anyway. Just one of those weird things that happens in life I guess.

Kevin

Yep, I stated that above. I have tried everything. I have no idea what might be causing this.

Kevin

Yes, postfix reloaded, and the server rebooted as well, all to no avail.

Kevin

Crythias,
I'm actually using Postfix. I copied the localtime file to the postfix /var/etc/ directory as well, no difference.

Kevin

Hey all, I have installed OTRS 3.0.9 and everything is working great except for ONE thing that is driving me batty! Here is some background on the problem and hopefully someone else has fallen into this dark abyss and found a way to illuminate the darkness and escape! My otrs install is running on a...