Znuny Open Source Ticketsystem

Hi Community I have read through the tutorial posted here, http://forums.otrs.org/viewtopic.php?f=60&t=10090 , and have created the files needed to use ticket events. Now my problem is, my perl knowledge is extremely limited. What I would like to achieve is the following using ticket events. If ...

Hi

I went to sysconfig, Ticket->Core::Ticket, at the Ticket::ViewableStateType I added closed.
this has not done anything, as i still cannot view closed tickets in queues.

Is there another place I need to add viewable type closed to?

Hi Community
I've been trying to achieve the following, to have a closed tickets shown on a per queue basis.

Eg.) Queue Resolved will show tickettype=closed

your help is appreciated.

Hi Community I was wondering if any one has done this. I want a freetext to be shown, if a specific state is selected. eg, lets say i have a freetext field called "test" and a state called test. If state is equalled to test, freetext field test becomes available. This should be effective o...

HI I was wondering if any one has been able to pause the solution time. The scenario is as follows, a ticket gets logged, service is selected and Sla is chosen. The first response, Update and Solution time is now added to the ticket, But lets say, we want to change the state to "waiting for fee...