Znuny Open Source Ticketsystem

renee wrote:Have you created a cronjob for that? See http://doc.otrs.org/3.0/en/html/manual- ... l#cronjobs

If you have done this, are there any entries in the log?

I have not... I used the RPM install. I guess I have more work to do.

I am new to OTRS.... I have a newly installed version of 3.0.9 on CentOS 6.0. I am having several issues, but at this moment, I am curious on about how to edit tickets. I am creating tickets via email and everything seems to work (although not perfectly). However, when I open my tickets for editing,...

I have a new installation of 3.0.9 on Centos 6 and I am having the same problem. I am also having a problem where the Generic Agent is not running at the specified times, but works manually. Is there a fix for the Linux guys?