Znuny Open Source Ticketsystem

Thanks jojo. Will have a look at it.

Such as Ticket::EventModulePost###910-ForceUnlockOnMove
If i make a change here, where will it be stored? DB or FS? And exactly where?

This is a guess, but in the admin section you might consider adding additional Status/State of Type Open: 1hour+ 1day+ way2long and also include these new States in these sections: Config Options: Ticket -> Core::Ticket Ticket::ViewableStateType: State types for a ticket to display. Ticket::UnlockS...

For followup on a closed tickets,
we have possible/reject/newticket options.

It would have been nice if we had a time limit along with this option.
i.e. Follow-up should be available (new ticket) ONLY till a week's time once a ticket is closed.

Can we somehow implement this feature?

@MichaelR When i investigated the code, i found that it was failing in HTMLUtils.pm at the following piece of code. # remove style/javascript parts if ( $Param{NoJavaScript} && index($EntireString, "<style")>1) { $Safety{Replace} ||= ${$String} =~ s{ <style.+?javascript(.+?|)>(.*)<...

Hello crythias, More update: I got it working somehow by writing "LoadInlineContent => 1" on line 184 in AgentTicketAttachment.pm But i am not sure whether this will break any other functionality. Basically it is skipping the function "RichTextDocumentSafetyCheck" if i do it. Sho...

Please check this screenshot. http://4.bp.blogspot.com/-TIRhQoGL5qM/TmYOLesOhuI/AAAAAAAAAuA/4abaUVugwdI/s1600/otrs-shot.PNG As you can see, the body of an email is showing Internal Server Error. However, it IS ABLE to print it correctly. I was talking about the "iframe" that is used to put...

Hi crythias
I am using db for storing attachments.
System log also doesn't provide anything on this issue.

I don't understand why it's assigning FileID=2, because FileID=1 works perfectly fine.

I am getting the following error for a few emails that are part of a ticket. Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, webmaster@dummy-host.example.com and inform them of the ti...