Znuny and ((OTRS)) Community Edition

ok.. one thought, PostMasterPostMailbox complaines that it can't find CustomerNo and CustomerUser, how do otrs know what customer it is? is it parsing the from address and trying to map it to a created customers mail address ? Use of uninitialized value $GetParam{"X-OTRS-CustomerNo"} in co...

crythias,
You dont have any ide why otrs cant parse the mails i send it.. Otrs should handel mail sent from outlook? and jusst parse them and get subject from to and body and then create a ticket?

Nothing if you jusst want the ticket to go to the default raw queue.
use otrs.PostMasterMailbox.pl -t POP3 or IMAP -s Mail url -u username -p password -d 1

and see what it spits out.

Hi, can someone please tell me how to create a remote Email ticket? i have setup a otrs 3.0.11 default installation and i have configured Post Master Mail Account that reads from a pop account and that part works. otrs will fetch mail and create tickets so far so good, but the created tickets has no...

Her is the PostMasterMailbox log and otrs.log output and in the bottom the ticket created by otrs ./PostMasterMailbox.pl -t POP3 -d 2 Net::POP3>>> Net::POP3(2.29) Net::POP3>>> Net::Cmd(2.29) Net::POP3>>> Exporter(5.63) Net::POP3>>> IO::Socket::INET(1.31) Net::POP3>>> IO::Socket(1.31) Net::POP3>>> IO...

Hi. I'm a new to otrs and i am struggling to create tickets from external mail. i have managed to to set up a postmaster account that fetches mail from a mail server and otrs creates a ticket of the mail i send but it locks like this. [ Ticket#: 2011081799137 ] for <otrs@laas.se>; Wed, 17 Aug 2011 1...