Znuny Open Source Ticketsystem

If i check in Core::Ticket by Ticket::PendingAutoStateType and Ticket::StateAfterPending this looks as how we setup these fields, so no spaces or other characters extra. I think that my cron is not working ok, also because my tickets will not unlock by them selves as set in the queue settings. I hav...

Dear, We have running OTRS on CentOS5.6 / 3.0.8 From the beginning autoclose tickets on pending state will not work. I have checked the following - Cronjob - PendingJobs + Generic Agent, both running - Default configuration of pending states is ok, when i search on internet they will point me to Gen...

Dear OTRS users, I have installed OTRS 3.0.9 on CentOS 5.6 and run into an issue of missing perl modules. The errors in my log files says: Tue Aug 30 11:06:37 2011 error OTRS-CGI-10 PDF support activated in SysConfig but cpan-module PDF::API2 isn't installed! Tue Aug 30 11:06:37 2011 error OTRS-CGI-...

Today i have spent time on the auto import e-mail issue, after compare a lot of default files and my files i have fix it. In the fetchmail script i have set otrs.postmaster.pl and replace this with otrs.postmastermailbox.pl. Right now every minute there is an auto import e-mail so it works fine, the...

I have run CentOS 5.5 on a server (clean) with install the OTRS 3.0.9 RPM file as mentioned by http://wiki.otrs.org/index.php?title=Installation_of_OTRS_3.0b1_on_CentOS_5.5. Everything works right now what we need, so we can create / modify tickets and can send e-mails to an adres. When we run manua...

Dear, We have the same issue with an new installation. the file otrs.Cron4Win32.pl is mentioned as above not correctly. In the file i see this: my $PerlExe = "c:/perl/bin/perl.exe"; my $Directory = "e:/workspace/otrs30/var/cron"; my $CronTabFile = "e:/workspace/otrs30/cront...

for Linux use Cron.sh Thanks for your help, right now i receive a error every minute in my log file. Error: Wed Aug 24 12:28:01 2011 error OTRS-otrs.PostMaster.pl-10 Got no email on STDIN! What does this error mean? and how can i configure STDIN or how can i check this configuration? There will be ...

Thanks for post with original files, but i can't find a difference in my files and still no auto import and error in my log file.

Can anyone help me with solve this ?

File: /opt/otrs/var/cron/postmaster_mailbox # -- # cron/postmaster_mailbox - postmaster_mailbox cron of the OTRS # Copyright (C) 2001-2009 xxx, http://otrs.org/ # -- # $Id: postmaster_mailbox.dist,v 1.3 2009/11/09 15:24:13 mn Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details,...

Your crontab should have an entry like this: # fetch mail every 5 minutes */5 * * * * /opt/otrs/bin/otrs.PostMasterMailbox.pl >> /tmp/cron.log Note: it's PostMaster*Mailbox*.pl, not PostMaster.pl Dear Renee, Thanks for this advice, i have check the files and the settings mentioned in the quote are ...

jojo wrote:for Linux use Cron.sh

Thanks for your help, right now i receive a error every minute in my log file.

Error:
Wed Aug 24 12:28:01 2011 error OTRS-otrs.PostMaster.pl-10 Got no email on STDIN!

What does this error mean? and how can i configure STDIN or how can i check this configuration?

Dear, We have the same issue with an new installation. the file otrs.Cron4Win32.pl is mentioned as above not correctly. In the file i see this: my $PerlExe = "c:/perl/bin/perl.exe"; my $Directory = "e:/workspace/otrs30/var/cron"; my $CronTabFile = "e:/workspace/otrs30/cronta...