Znuny Open Source Ticketsystem

Hi, On each queue defined in OTRS, i've created a corresponding group (for permission) and a corresponding Role (list of agent for the queue). I want to create a specific search filter - list all ticket owned by the agents that does not belong to the group defined for the current queue. Do you think...

Hello,
i have a problem with PDF generated by OTRS (ticket or CMDB), the fontsize is really too small, and very difficult to read it on paper.

I search in configuration of OTRS but did not find how to fix the fontsize.

Is it a param in kernel/Config.pm ?

thanks for reply.

Hello, For all "block" (new ticket, escalation ticket,...) i've the default filter Locked Tickets / Watched / My Queues / All I would like to add filter based on queue names, is it possible ? Of Course i want to show only the queues, on which the current agent have "rw" access. t...

Thanks a lot,
you answer so quick, and the solution is so simple.... i'll never think about a skin bug.

Hi,

i think i've done something wrong, but doesn't know what.

The little toolbar with icon shortcut which is usually docked on top left of the screen is now on the right of the page, is now just under the name of the current logged user.

Someone could help me please?

Thanks a lot it work like a charm

Hi, I want to customize the panel "ticket information" on the right side of the screen Ticket. In fact i want to hide some field added by "ITSMIncidentProblemManagement", and show other one i've created. I've seen on this forum there is something to do in sysconfig ->Frontend::Ag...

Hello,
i quickly tried you're addon, it's seems to be wonderfull.
I'll search more about what it can do. If i found something about filtering... i'll tell you.
Thanks a lot

yes i think our solutions are near each other.

No one have an idea even a little?

Hello, I'm new OTRS's user. I'm trying it, in order to replace our current ticket management Software. For now, i think OTRS is a very great product. I've just a little problem, i want to link a Config Item Class to an Agent but i don't find how to do. In fact if you create a computer, there is a fi...