Search found 2776 matches

by root
23 Jul 2021, 18:15
Forum: Hilfe
Topic: Kein Texteingabe im Ticket mehr möglich
Replies: 6
Views: 39

Re: Kein Texteingabe im Ticket mehr möglich

Hallo, bitte einmal über die Kommandozeile als OTRS Benutzer folgende Befehle eingeben: bin/otrs.Console.pl Admin::Config::Update --setting-name Loader::Enabled::JS --value 0 bin/otrs.Console.pl Maint::Loader::CacheCleanup Wenn alles klappt den Loader wieder aktivieren mit bin/otrs.Console.pl Admin:...
by root
23 Jul 2021, 16:41
Forum: Hilfe
Topic: Pending Time auf Dynamisches Feld setzen
Replies: 5
Views: 33

Re: Pending Time auf Dynamisches Feld setzen

Hi,

Wieso schade?

- Roy
by root
23 Jul 2021, 16:11
Forum: Hilfe
Topic: Pending Time auf Dynamisches Feld setzen
Replies: 5
Views: 33

Re: Pending Time auf Dynamisches Feld setzen

Hi,

das könnte eigentlich mit TicketStateSet gehen, leider kennt diese Übergangsaktion nur den Parameter PendingTimeDiff und nicht PendingTime. Das wird in der Version 6.2 von Znuny möglich sein.

- Roy
by root
21 Jul 2021, 22:28
Forum: Help
Topic: [solved] Amazon order merge?
Replies: 2
Views: 39

Re: Amazon order merge?

Hi,

Search the forum and the system configuration for ExternalTicketNumberRecognition

- Roy
by root
19 Jul 2021, 20:51
Forum: Help
Topic: [SOLVED] Lost Password Mails never arrive
Replies: 10
Views: 2364

Re: Lost Password Mails never arrive

Hi, I am still having trouble with this function. When customer &/or agent goes to reset pw an email is never sent. Could someone please help? Hi, Please don't catch up on such an old topic and open a new one ;-) And to give you a heads up: add details which authentication backends are used (DB...
by root
15 Jul 2021, 19:56
Forum: Hilfe
Topic: Bilder beim Einfügen eines FAQ-Eintrags in ein Ticket
Replies: 5
Views: 93

Re: Bilder beim Einfügen eines FAQ-Eintrags in ein Ticket

Hi,

Leider kann ich das nicht nachstellen. Was für Pakete hast Du denn sonst noch installiert?

- Roy
by root
13 Jul 2021, 17:50
Forum: Hilfe
Topic: Bilder beim Einfügen eines FAQ-Eintrags in ein Ticket
Replies: 5
Views: 93

Re: Bilder beim Einfügen eines FAQ-Eintrags in ein Ticket

Hallo,

ich schau mir das mal an. Fügst Du die Bilder per Copy und Paste ein oder mit dem Button aus dem Editor?

- Roy
by root
12 Jul 2021, 11:02
Forum: Hilfe
Topic: Performanceproblem mit AgentTicketQueue
Replies: 4
Views: 55

Re: Performanceproblem mit AgentTicketQueue

Hi,

sind da denn viele eskalierte, evtl. sogar recht alte Tickets bei?

- Roy
by root
12 Jul 2021, 07:04
Forum: Help
Topic: Can't send message using Postfix and OTRS 6.0.32
Replies: 5
Views: 66

Re: Can't send message using Postfix and OTRS 6.0.32

Hi,

What is the value of the setting SendmailModule::CMD?

- Roy
by root
09 Jul 2021, 16:37
Forum: General
Topic: Error upgrading from otrs 6.0.30-02 to znuny 6.0.35-01
Replies: 6
Views: 98

Re: Error upgrading from otrs 6.0.30-02 to znuny 6.0.35-01

Hi,

Please run 'bin/otrs.Console.pl Maint::Config::Rebuild --cleanup' and try again

- Roy
by root
09 Jul 2021, 12:45
Forum: General
Topic: Error upgrading from otrs 6.0.30-02 to znuny 6.0.35-01
Replies: 6
Views: 98

Re: Error upgrading from otrs 6.0.30-02 to znuny 6.0.35-01

Hi,

If the add-on runs with OTRS 6.0.30 is more than likely it runs with znuny 6.0.x too. Did you reinstalled the add-on(s)?

Run as the application user (e.g. otrs) the command 'bin/otrs.Console.pl Admin::Package::ReinstallAll' and restart the apache.

- Roy
by root
08 Jul 2021, 14:34
Forum: Help
Topic: [SOLVED] Need help to connect Znuny to Ldap
Replies: 3
Views: 56

Re: Need help to connect Znuny to Ldap

Hi,

every 500 Internal server error will leave a hint in the httpd error_log. What's in yours?

- Roy
by root
06 Jul 2021, 10:32
Forum: Hilfe
Topic: Generic Agent & eMail
Replies: 5
Views: 44

Re: Generic Agent & eMail

Hi,

Was spricht dagegen das mit einer Bericht zu machen? https://doc.znuny.org/doc/manual/admin/ ... odule.html
Ein GenericAgent ist da nicht wirklich geeignet für.

- Roy
by root
01 Jul 2021, 08:29
Forum: Hilfe
Topic: Variable für eMail-Adresse (Systemadresse) der Queue
Replies: 3
Views: 53

Re: Variable für eMail-Adresse (Systemadresse) der Queue

Hi, da gibt es keine soweit ich das sehe. Hier eine Idee mit der Du das evtl umsetzen kannst, wenn Du nicht zu viele Adressen hast: 1. Legt die ein dynamisches Feld, Typ Text, Objekt Ticket an 2. Legt die für jede Systemadresse einen GenericAgent an der auf TicketCreate und TicketQueueUpdate reagier...
by root
30 Jun 2021, 19:52
Forum: Help
Topic: Parsing string from Active Directory
Replies: 4
Views: 65

Re: Parsing string from Active Directory

Hi,

I've send you and pm

- Roy
by root
30 Jun 2021, 15:26
Forum: General
Topic: Change Responsible Feature not visible
Replies: 5
Views: 75

Re: Change Responsible Feature not visible

dacor wrote: 30 Jun 2021, 15:13 Although the setting "Ticket::Responsible" is activated I can't change responsible on a ticket? Any idea why?

Not working since upgrade from Version 5 to 6.

Hi,

How do you try to change the responsible?

- Roy
by root
30 Jun 2021, 10:55
Forum: Help
Topic: Parsing string from Active Directory
Replies: 4
Views: 65

Re: Parsing string from Active Directory

Hi,

This needs development. The only alternative I knew is a commercial module which solves this.

- Roy
by root
30 Jun 2021, 09:05
Forum: Howtos
Topic: Migrate OTRS from MySQL to MSSQL (Microsoft SQL Server 2008
Replies: 9
Views: 40477

Re: Migrate OTRS from MySQL to MSSQL (Microsoft SQL Server 2008

alexandrazayceva wrote: 30 Jun 2021, 08:21
jojo wrote: 12 Feb 2016, 12:02 As from OTRS5 MS SQL is not supported as application database thats a bad idea.
So what is the solution?... still remained unresolved
Hi,

Once again, there is [*]no support for MS SQL since version 5. No more questions needed.

- Roy
by root
29 Jun 2021, 11:12
Forum: Help
Topic: No editing toolbar after update
Replies: 3
Views: 25

Re: No editing toolbar after update

Thank you very much, executing scripts/DBUpdate-to-6.pl did the trick ! I hadn't done it before, assuming it was only necessary to migrate from OTRS 5 to OTRS 6. That's good to know ! Hi, Just for the record: there is no part in the OTRS or Znuny documentation with the information to skip this step...
by root
29 Jun 2021, 10:25
Forum: Help
Topic: No editing toolbar after update
Replies: 3
Views: 25

Re: No editing toolbar after update

Hi, Despite the fact that this never occurred to me when performing a patch level update this is the proper way to get them back: 2021-06-29 at 10.23 AM.png Underneath the group ToolBar there are all available settings. Did you executed scripts/DBUpdate-to-6.pl after the patch level update? - Roy
by root
25 Jun 2021, 19:00
Forum: Help
Topic: [Solved]Deleting OTRS Skins
Replies: 2
Views: 49

Re: Deleting OTRS Skins

Hi,

Search the system configuration for Loader::Agent::Skin### and disable all the skins you don't want to be used.

- Roy
by root
24 Jun 2021, 16:41
Forum: Hilfe
Topic: AgentTicketOverview weitere Spalte hinzufügen
Replies: 8
Views: 133

Re: AgentTicketOverview weitere Spalte hinzufügen

Ich bin mir nicht sicher ob ich deine Frage richtig verstehe.. Nichts anderes habe ich auch gerade gedacht. Wenn es um das An der E-Mail geht aus der ein Ticket erstellt wird würde ich den Inhalt vom To-Feld in einem dynamischen Feld speichern (via PostMaster-Filter) und das anzeigen. Aber vorsicht...
by root
24 Jun 2021, 14:49
Forum: Hilfe
Topic: AgentTicketOverview weitere Spalte hinzufügen
Replies: 8
Views: 133

Re: AgentTicketOverview weitere Spalte hinzufügen

Hi,

welche "An" Adresse soll's denn sein? Tendenziell hat ja jeder Artikel eine und die muss ja nicht immer die gleiche sein.

- Roy
by root
23 Jun 2021, 13:42
Forum: Help
Topic: GenericAgent - show more than 30 affected tickets
Replies: 2
Views: 55

Re: GenericAgent - show more than 30 affected tickets

Hi, Is here: https://github.com/znuny/Znuny/blob/rel-6_0/Kernel/Modules/AdminGenericAgent.pm#L1539 Copy the file Kernel/Modules/AdminGenericAgent.pm to Custom/Kernel/Modules/AdminGenericAgent.pm and changethe value. And keep track if the original file changes and adjust your change accordingly. - Roy
by root
23 Jun 2021, 13:36
Forum: Help
Topic: BCC field / X-Original-To for generic agent?
Replies: 2
Views: 23

Re: BCC field / X-Original-To for generic agent?

Hi,

Is there anything what does not work with PostMaster filter? Why a GenericAgent?

- Roy
by root
22 Jun 2021, 09:27
Forum: General
Topic: Remove Add Article Option on Owner
Replies: 1
Views: 20

Re: Remove Add Article Option on Owner

Hi Jamie,

See the system configuration setting Ticket::Frontend::AgentTicketOwner###Note and Ticket::Frontend::AgentTicketOwner###NoteMandatory

You can remove it completely or just have it optional.

- Roy
by root
21 Jun 2021, 17:27
Forum: General
Topic: NEED HELP OTRS 3.0 with Exchange 365
Replies: 8
Views: 125

Re: NEED HELP OTRS 3.0 with Exchange 365

Hi,

I doubt that a simple, unsecured POP3 connections works with O365. Check this first with the documentation of O365

- Roy
by root
21 Jun 2021, 07:26
Forum: General
Topic: NEED HELP OTRS 3.0 with Exchange 365
Replies: 8
Views: 125

Re: NEED HELP OTRS 3.0 with Exchange 365

Hi George,

That's way to less on information to get a proper reply. Are there any (related) entries in log files, etc? Despite that I strongly recommend updating to the latest version, this might solve your issues.

- Roy
by root
21 Jun 2021, 07:21
Forum: Hilfe
Topic: Status nur bei normalen Tickets ausblenden
Replies: 6
Views: 136

Re: Status nur bei normalen Tickets ausblenden

Hi, aber diese ACL kann das gar nicht erreichen. Es wird ja eine Status ausgeblendet (PossibleNot) wenn es ein bestimmtes Prozessticket ist. Daher mein Vorschlag: erst einmal den Status für alle Tickets ausblenden (PossibleNot), dann für den/die gewünschten Prozesses wieder hinzufügen (PossibleAdd)....
by root
20 Jun 2021, 18:30
Forum: Help
Topic: Can't locate loadable object for module Template::Stash::XS
Replies: 3
Views: 41

Re: Can't locate loadable object for module Template::Stash::XS

Hi, I suggest you've install the module via CPAN. Check how it's done and where it's installed. I had it several times that environmen variables pointed to /root/ to install modules. Check the homedir of the user you used to install if there's a perl5/ directory. If yes get rid of the environment va...
by root
20 Jun 2021, 13:57
Forum: Help
Topic: Best practice to upgrade OTRS 5.x to znuny?
Replies: 1
Views: 29

Re: Best practice to upgrade OTRS 5.x to znuny?

hkais wrote: 20 Jun 2021, 13:02 is there any best practice to switch to znuny LTS from lates OTRS 5.x?
Hi,

It's the same like switching to OTRS 6.0.x, just another name. Follow these instructions: https://doc.znuny.org/doc/manual/admin/ ... ating.html

- Roy
by root
18 Jun 2021, 16:48
Forum: Help
Topic: Problem to add some conversation to a ticket with postgreSQL request in OTRS 6
Replies: 6
Views: 134

Re: Problem to add some conversation to a ticket with postgreSQL request in OTRS 6

kpemonon wrote: 18 Jun 2021, 15:20 Or do you have any ideas to solve my problem ?
Hi,

It's simple: do not bypass the API by writing into the database. Use the Perl APi, the GenericInterface, etc

- Roy
by root
18 Jun 2021, 13:33
Forum: Help
Topic: Calendar Overview does not display entries after migration
Replies: 3
Views: 68

Re: Calendar Overview does not display entries after migration

Hi, The concrete questions I have right now are: a) Where would be the settings that tells Znuny which requests are meant to run which .pm file? b) The way I just edited the Kernel/Modules/AgentAppointmentList.pm, would that work in the first place, or do I have to do it differently? c) Where can I ...
by root
18 Jun 2021, 11:40
Forum: Help
Topic: .noreply Email Address
Replies: 2
Views: 31

Re: .noreply Email Address

Hi,

You can setup a PostMaster Filter matching these e-mails and set the header X-OTRS-Loop to True. This prevents an auto-response. See also https://doc.znuny.org/doc/manual/admin/ ... rs-headers

- Roy
by root
17 Jun 2021, 12:10
Forum: Hilfe
Topic: -GELÖST- Customer.pl Anmeldung nicht mehr möglich
Replies: 5
Views: 404

Re: Customer.pl Anmeldung nicht mehr möglich

Gianluca wrote: 15 Jun 2021, 13:50 Es wurde nichts verändert und auf einmal ging der Zugriff nicht.
😅 Sicher?
by root
15 Jun 2021, 18:13
Forum: Help
Topic: customer.pl and AD Authentication
Replies: 1
Views: 23

Re: customer.pl and AD Authentication

Mike,

Check also the OTRS log, not just the apache error log.

- Roy
by root
15 Jun 2021, 17:34
Forum: Hilfe
Topic: -GELÖST- Customer.pl Anmeldung nicht mehr möglich
Replies: 5
Views: 404

Re: Customer.pl Anmeldung nicht mehr möglich

Hi,

und Du bist Dir sicher das Customer::Auth::LDAP::GroupDN wirklich der DN einer Gruppe ist?

Schicke doch bitte noch mal eine aktuelle Fehlermeldung.

- Roy
by root
15 Jun 2021, 17:28
Forum: Help
Topic: Unable to use SMTPS/SMTP TLS after OTRS 6 Migration (SMTP works)
Replies: 1
Views: 28

Re: Unable to use SMTPS/SMTP TLS after OTRS 6 Migration (SMTP works)

Hi, stop the daemon and send via bin/otrs.Console.pl with this command: bin/otrs.Console.pl Maint::Email::MailQueue --send --debug Maybe we got some more details besides the log you showed. If you know the amdinistrator of receiving SMTP server ask him to check the log for the probable root cause. -...
by root
14 Jun 2021, 11:53
Forum: Hilfe
Topic: Anzeige von "Meine gesperrten Tickets"
Replies: 5
Views: 65

Re: Anzeige von "Meine gesperrten Tickets"

Hallo,

Ist da vielleicht ein Filter aktiv?

- Roy
by root
11 Jun 2021, 16:40
Forum: Help
Topic: OTRS - package User Import Export csv
Replies: 7
Views: 112

Re: OTRS - package User Import Export csv

Hi,

Import from where/what?

- Roy
by root
11 Jun 2021, 16:29
Forum: Help
Topic: OTRS - package User Import Export csv
Replies: 7
Views: 112

Re: OTRS - package User Import Export csv

Hi, On the official site otrsaddons, i have found that i can use this package : https://otrsaddons.com/products/userimportexport?_pos=2&_sid=7e54dafc4&_ss=r And this site is official for what? You'll find there Import-Export-5.0.42.opm (latest for version 5) here: https://download.znuny.org/...
by root
11 Jun 2021, 15:51
Forum: Allgemeines
Topic: otrs RPM Datei für centOS
Replies: 1
Views: 81

Re: otrs RPM Datei für centOS

Nun scheint es aber bei znuny als Download leider keine RPM Dateien für OTRS 6 mehr zu geben, oder ich finde die einfach nur nicht. Hi, wo suchst Du denn? Die RPMS sind sowohl auf https://www.znuny.org/releases/znuny-6-0-35 verlinkt als auch hier https://download.znuny.org/releases/RPMS/rhel/7/ zu ...
by root
11 Jun 2021, 15:49
Forum: Hilfe
Topic: Schriftarten hinfügen
Replies: 3
Views: 64

Re: Schriftarten hinfügen

Hi, Du kannst es zwar versuchen die HTML Vorlagen so zu gestalten das der Font von irgendwo nachgeladen wird, aber verlässlich ist das nicht. Ich lade z.B. grundsätzlich nichts nach. Selbst mit Outlook oder anderen Mailclient gibt's da keine Garantie. Eigentlich muss der Font auf dem Client vorhande...
by root
11 Jun 2021, 11:16
Forum: Hilfe
Topic: Schriftarten hinfügen
Replies: 3
Views: 64

Re: Schriftarten hinfügen

Hallo,

wozu/wofür willst Du denn eine hinzufügen?

- Roy
by root
08 Jun 2021, 09:12
Forum: General
Topic: Need Help--RS4OTRS-JOSNAPI
Replies: 12
Views: 226

Re: Need Help--RS4OTRS-JOSNAPI

Hi,

I guess you don't have the rewrite module enabled.

- Roy
by root
07 Jun 2021, 16:36
Forum: Help
Topic: GenericAgent, Add FAQ article on TicketCreate
Replies: 2
Views: 109

Re: GenericAgent, Add FAQ article on TicketCreate

Hi,

At least the add-on Znuny4OTRS-Repo offers to link via otrs.Console.pl
With a little bit bash magic you can achieve your goal.

- Roy
by root
07 Jun 2021, 11:22
Forum: General
Topic: What is the non-LTS version
Replies: 2
Views: 89

Re: What is the non-LTS version

Hi, New features in the core product without having to install add-ons, we arranged the by topic: - feature release 1: web services - feature release 2: process management - feature release 3: service desk / reporting - feature release 4: ITSM / service management Since some of this might break the ...
by root
04 Jun 2021, 19:01
Forum: News
Topic: Znuny LTS 6.0.35 release
Replies: 0
Views: 266

Znuny LTS 6.0.35 release

This release is a regular bugfix release.

For details check the release notes and the change log.

- Roy
by root
01 Jun 2021, 14:22
Forum: Hilfe
Topic: OTRS 8 Buttons nicht zu sehen
Replies: 1
Views: 95

Re: OTRS 8 Buttons nicht zu sehen

Hallo, Leider bis Du hier komplett falsch mit OTRS 8. Da kann Dir nur der Support helfen, dieses Forum ist nur für die Community Edition und den Fork Znuny gedacht. Alternativ wenn Du mit dem Support nicht zufrieden bist kann Du auch hier https://community.znuny.org/viewforum.php?f=104 und bei den F...