Znuny Open Source Ticketsystem

Hi,

I am looking to make sure my install is secure.

Usually I try to remove write access from the group user i.e. apache and chmod all directories to 755 and all files to 644.

Is it safe to do this with OTRS.

Cheers,

Tom

Ok, damn, we have been using it for nearly a week and have some 400 tickets in the system now :( Would I be able to install a fresh instance of OTRS? I'm guessing not as there would already be an otrs user on this system? Your right, I have little experience of Linux but I am really enjoying learnin...

Thanks,

There is no user in there called root@localhost

Can I just create one?

Thanks

Tom

Thanks, My /opt/otrs/var/cron only contains the files without the .dist ? If I am to run Cron.sh as the otrs user, does that mean I need to log into my server using SSH logged in as user otrs? I don't recall setting a password for that :( Where is otrs.users table? I have checked phpmyadmin and cann...

Hi, thanks for that. I did read that, my problem is that I can't seem to find this location $OTRS_HOME/var/cron/. I know it is saying the home directory of the user used to install but I just can't see it. I installed using putty as a user with sudo rights so therefore basically as root. I am also g...

Hi, Thanks for the response. This is the last thing that I need to get sorted now :) I installed using yum. I think I know what a "cron" is in that it is like a scheduled job? I read the readme yes but to be honest it talks about running cron jobs and such and I could do with some guidance...

Can no one help me?

I just realised I should probably post a little info about the system we are using.

It is running on CentOs 5.6 using Apache 2.2.3

Thanks

Tom

Hi, I have recenty configured OTRS for our small helpdesk. I have to say it's great and has revolutionised our support profile :) The only issue I have at the moment is that any email sent to our postmaster address is not automatically fetched by OTRS. I have to go to Admin -> Postmaster Mail Accoun...