Znuny Open Source Ticketsystem

BTW, I had to stop and restart all OTRS related services in order for my LDAP changes to go into effect... no one seemed to mention that in any of the documentation or forum posts.

Not sure what you mean by: Please fill your signature!

But I was able to get LDAP working for CustomerAuth. LDAPS instead of LDAP.

Now working on Agents and synching the data.

So did I supply enough info last time? Any ideas on the problems folks?

Sorry, this is running on Windows 7 with Apache, MySQL, Perl... It is talking to a non-AD LDAP, so no Microsoft AD syntax is allowed.

Evaluating OTRS for use at HP. Need it to be able to authenticate logins via our enterprise directory which requires secure access to perform authentication. Can manually do this via a perl script outside of OTRS, but having no luck in OTRS, at all. Here is the config code from OTRS: $Self->{'Custom...