Znuny Open Source Ticketsystem

Hello all,

when composing articles there is a nice autocompletion feature which autocompletes e-mail addresses looking up from the Customer database.

Is there a way to enable lookup *also* from the Agent list database? It shoudl be very helpful.

Thanks in advance.
Best regards,
Luca

Ok, getting crazy and crazy. Upgraded to 12.04 on a Test machine, same error. So now I've two OTRS instances, one with 3.1.8 and one with 3.2.6. The first alphabetically instance defined in /etc/apache2/sites-enabled WORKS. The second instance has this error, always reproducible, when creating a new...

Quick update after doing several checks: it seems a problem due to the Multiple Instances of OTRS with mod_perl2, since we have 2 instances, if I leave alone the problematic one all is working. The problem started after the recent upgrade from Ubuntu 8.04 to Ubuntu 10.04 so the culprit seems to be t...

Hello,

we are facing the same issue just after upgrading from Ubuntu 8.04 to 10.04, OTRS 3.1.8 and 3.2.6, so now we are going to test 12.04

More later,
Luca

Hi, thank you for your answer, yes I run both the commands several time

In the mean time I'll try to reproduce the bug on a fresh Ubuntu 10.04 installation and I'll file a bug on bugs.otrs.org.

Cheers,
Luca

Hello, we have two OTRS 3.1.8 instances running fine on Ubuntu 10.04 64 bit, with 2 Apache Virtual Hosts configured with the "PerlOptions +Parent" option. Today I've upgraded one of the instances to version 3.2.6, upgrade went well with no errors, but now from the "Create New Request ...

Useful script really!

IMHO it is missing the restore of the crontab files, something like:

cp /opt/otrs.backup/var/cron/* /opt/otrs/var/cron/

otherwise the new otrs will have an empty crontab (it happened to me on the last upgrade

Just my 2c.
Cheers,
Luca