Search found 5 matches
- 05 Feb 2012, 09:16
- Forum: Help
- Topic: Blank image when attaching to ticket notes
- Replies: 0
- Views: 542
Blank image when attaching to ticket notes
Hi, Is there a fix for the blank image error encountered when attaching images to tickets. Please see screenshot. No errors were found on logs. I checked the modules but everything seems fine. [root@otrs bin]# ./otrs.CheckModules.pl o CGI............................ok (v3.50) o Crypt::PasswdMD5........
- 29 Dec 2011, 03:24
- Forum: Help
- Topic: Email notification when using note-internal
- Replies: 2
- Views: 2209
Re: Email notification when using note-internal
This "Event: ArticleCreate" did it. It worked. Thanks so much 
- 21 Dec 2011, 06:42
- Forum: Help
- Topic: Email notification when using note-internal
- Replies: 2
- Views: 2209
Email notification when using note-internal
Hi Guys,
Hope you can help me set this up. We would want OTRS to email us whenever an agent adds a note-internal to a ticket. Currently, we only have a notification when a new-ticket is created since it is clear on the "Event=TicketCreate".
Thanks
Hope you can help me set this up. We would want OTRS to email us whenever an agent adds a note-internal to a ticket. Currently, we only have a notification when a new-ticket is created since it is clear on the "Event=TicketCreate".
Thanks
- 12 Sep 2011, 07:58
- Forum: Help
- Topic: Renaming ticket state
- Replies: 2
- Views: 1485
Re: Renaming ticket state
Wow thanks it worked.
- 11 Sep 2011, 08:52
- Forum: Help
- Topic: Renaming ticket state
- Replies: 2
- Views: 1485
Renaming ticket state
I renamed the ticket state "close successful" to "Resolved". Now, whenever I set the ticket to pending auto close + and cron runs /otrs.PendingJobs.pl, the ticket turns to "Open" state. I am using OTRS 3.0.7 is this is bug or are there configuration files that I need to...