Znuny Open Source Ticketsystem

JF, pleased to paste it here for you, plus the labels. <!-- dtl:block:TimeUnitsLabel --> <label class="Mandatory" for="TimeUnits"><span class="Marker">*</span>$Text{"Time units"}$Text{"$Config{"Ticket::Frontend::TimeUnits"}"}:</label> <!-- ...

Unfortunately i changed it as indicated but to no avail. I am still able to create tickets without the need to input anything on the work units field.

Maybe if enforcing this through the DB? I'd rather not go so untidy.

Thanks anyway.

Hello everyone! I find myself a bit at a loss at doing 2 things with the ticket fields. First of all I would like to make mandatory, or required, the 'working hours' field, because people tend to omit it. The 2nd thing is that, though the CUSTOMER field is required, people can input anything like 'a...

much appreciated!

thank you!

Hi everyone! We have been using OTRS at my company for quite some time now and are very satisfied with it. Based on these results we would like to go further and start saving all of our customers' information in OTRS. In order to do this we would like to add text and date fields in the "Add Cus...