Ok, thank you chrytias! Tomorrow I will try this and I'll post the results :-D. But I have another question...
I was reading http://doc.otrs.org/1.3/en/html/generic-agent-config-file.html, where is a GenericAgent example, as you recommend me.
I think that an option would be that when I close the ...
Search found 2 matches
- 18 Sep 2011, 20:55
- Forum: Help
- Topic: Daily tasks:States that automatically program & links tickes
- Replies: 3
- Views: 1353
- 18 Sep 2011, 15:33
- Forum: Help
- Topic: Daily tasks:States that automatically program & links tickes
- Replies: 3
- Views: 1353
Daily tasks:States that automatically program & links tickes
Hi! :D
I manage OTRS 3.0 in my company, and after reading the documentation, and looking for this topic in the forum, I'm going to explain the process we want to automate :
- We have to do every day at 8am, 2pm and 7pm some routine tasks (every day, from monday to sunday :? )
- The thing is ...
I manage OTRS 3.0 in my company, and after reading the documentation, and looking for this topic in the forum, I'm going to explain the process we want to automate :
- We have to do every day at 8am, 2pm and 7pm some routine tasks (every day, from monday to sunday :? )
- The thing is ...