Znuny Open Source Ticketsystem

kajeflento

I should post some information that might matter for someone else (I can't seem to find this anywhere, so ...) Do you want to have OTRS react instantly instead of however often fetchmail/PostMaster.pl runs? The answer is procmail. This is what I did to make it work for my default postfix system: re...

kajeflento

jojo wrote:these are actions for users of PostgreSQL as stated in the line above the command

Yes Thx Jojo, I've found. u're genius

kajeflento

Again read the UPGRADING file! 20) Database Upgrade During Beta Phase ---------------------------------- This step is ONLY needed if you upgrade from 3.1.beta1 or 3.1.beta2! Please apply the required database changes as follows: MySQL: shell> cat scripts/DBUpdate-3.1.beta.mysql.sql | mysql -p -f -u...

kajeflento

in the OTRS main directory Thx Jojo for your guidance, but i've followed all steps as they are indicated, and i'm getting this error message while trying to add PostMaster email account: Could you please analyse and let me know what should be the problem: Unknown column 'imap_folder' in 'field list...

kajeflento

there is no 3.1.0 except the betas. If you were using a beta pleas read the UPGRADING file For further information and clarification, i'm upgrading from OTRS-3.0.10-win to OTRS-3.1.2-win. Where is UPGRADE File? i don't know where it is, could you please help me to find out? Thanks for your help and...

kajeflento

I'm using OTRS on windows 7 and i was familiar with otrs 1.0 which was perfect and everything works very well. When i tried to upgrade from version 3.1.0 to 3.1.2 everything works expect the Postaster mail which is not working and i tried to enter the address it gives the following error: Unknown co...

kajeflento

Here is the attachment showing the way i want it to be with your help!

Thank you a lot

kajeflento

Dears, I thank you all for your support and help, I'm using OTRS in my daily activity and with this i've found that it would be better if i have onother additional culomn on the status view interface which will show me the number issues escalated to another lever of support, because i use OTRS in fi...

kajeflento

I could not fully understand you problems. Pls describe the issue with more detailed scenarios description. Mshi Sorry, let me try to explain. i'm owning (with owner button) a ticket to another agent, there is some comments i have to type bellow explaining the reason why i'm forwading the ticket to...

kajeflento

I could not fully understand you problems. Pls describe the issue with more detailed scenarios description. Mshi Sorry, let me try to explain. i'm owning (with owner button) a ticket to another agent, there is some comments i have to type bellow explaining the reason why i'm forwading the ticket to...

kajeflento

Hello,

While owning the ticket to another agent, the text or comment assigned to ticket to accompagn it, is not displayed or shown, what should be the problem? before it used to be displayed. Plz help me to know what might be the problem and how to correct it.

Thx for ur continuous support!

Regards

kajeflento

Sorry i've found what i wanted by using search.

Thx

kajeflento

Take a look at this: http://forums.otrs.org/viewtopic.php?f=60&t=12546 I've tried many times, and it doesn't work. But maybe i've not crarified well my problem, let me try to explain myself very well, Agents who have the right to print report are not all the IT, so i would like to ask you, if i...

kajeflento

Hi dears! I would like to ask you, if it is possible to add the owner of a ticket within a report! I want to know who was in charge of the ticket in a report. Can it be possible to add the owner in a report? if yes can u please direct me how it is done? Thx a lot for your always support! kind Regards,

kajeflento

Wow thx a lot, i've found it!

kajeflento

Try removing the limit entry in SQL Box, then show tables hmm... there's a table called users and a table called customer_user we can describe customer_user or describe users ah... fields! Select this_field, that_field from the_table use csv instead of html... Hahaha Crythias, Thx a lot for ur guid...

kajeflento

jojo wrote:use the SQL Box

Please Jojo can u help me more? i know it is mysql query but, i still ignore the name of table and fields, could you plz suggest me a querry i can use?
Thx a lot for ur help!
regards,

kajeflento

Hi dears,

I would like to print out a list of all customers, is it possible? if yes how? because i want to give my boss a list of all customers and writing all customers seems to be a big problem. plz if possible i need your help!

Kind Regards,

kajeflento

there will be most likely an error Ok thx Jojo, i've found! but what about the customer? can he/she know that his/her ticket has been answered? and other thing how can i change the time name, here within OTRS it is written age to mean the time, and every one is asking me to change from Age to time?...

kajeflento

jojo wrote:have a look at the logfile

Then after, what can i do there!
thx,

kajeflento

jojo wrote:Each agent needs to set this via his preferences (Follow Up Notification)

for me ir is done, and i'm not notified is there anything else has to be done?

thx
Kind regard,

kajeflento

So it means that, in case u want to merge those interfaces, you have to buy some additional functionality? It means that if you want a single sign on, you may have to answer the other questions, first. Oh, it's not really that hard. I suppose you could create a simple form to do it Customer Login i...

kajeflento

Hello dears, I am using OTRS as Help Desk System, and i would like to ask u, how can i get specific notification when a customer reply to my response, me as an agent! For example, a customer sends a message, then i reply as an agent, so when a customer reply also i'm not getting any notification, so...

kajeflento

Yes and no. The short answer is to provide a link to the customer.pl from index.pl (actually, the .dtl that shows the agent Login) The longer answer is that OTRS doesn't know how to distinguish a login as a customer or an agent. Assuming a given user *could* be both, what would you choose to be def...

kajeflento

Hi dears; I'm OTRS new user and i need ur help to the following issue: I'm using OTRS which has two different interfaces, one for customers and onother for Agents, so i want to host it on our website so that both users can access it very easly, and i would like to know if i can find a way to merge o...

kajeflento

crythias wrote:The tickets can be printed individually from zoom. (He can click his locked tickets icon for a quick search of his tickets).

thx a lot! i' ve found it.

kajeflento

jojo wrote:An agent can do this already. He can use the search to get a list and he can print each ticket he can at least read

Thx a lot for ur support!

Plz can u plz give me the steps if possible? i'm a bit confused and i would like to use it!

thx a lot!
kind regard

kajeflento

jojo wrote:use the search, this can have the results as PDF or CSV and it can be saved

Sorry, may be my question was not good understood, but i want the owner himself to print tickets assigned to him!

thx for ur help!

kajeflento

Thx for ur outstanding activity you have done for OTRS it realy helps! So i would like to ask u if there is any way to generate an owner report, i wish to give an agent the right to printout a report of the tickets assigned to him or her! in oder to facilitate the understanding of the problem, we us...

kajeflento

Thx for ur help again! here is the what i printed from the system log: Fri Nov 11 10:28:42 2011][Error][Kernel::System::Email::SMTP::Send][117] Can't connect to smtp.myinstitution.subdomain.domain: No connection could be made because the target machine actively refused it.! [Fri Nov 11 10:28:42 2011...

kajeflento

i've tried but no success!
plz if u can help me! ur support is appreciated

regard!

kajeflento

hi! i'm using OTRS, everything works except sending outgoing e mail! could you please help me to solve this issue! I've configured incoming messages using pop3 and it works very well but when i try for outgoing messages using smtp it doesn't work at all! and the same information is working everywher...

kajeflento

jojo wrote:go to sysconfig and change it

where exactly? sysconfig is so vast! can u plz guid me?

Thx for ur support!
regard

kajeflento

jojo wrote:they are not shown there....

Why closed ticket are not displayed in an agent dashboard? how can i make them available and displayed?
thx!

kajeflento

It means the box that holds OTRS is not allowed to send through the SMTP server *by* the smtp server. http://support.microsoft.com/kb/153119 http://technet.microsoft.com/en-us/library/aa995718(EXCHG.65).aspx Thx for your help, i really appreciate! u're so kind! so what could u suject me? kind regard!

kajeflento

Message: Can't connect to smtp.mycompany.co.domain: No connection could be made because the target machine actively refused it It means what it says. I tried each and everything to connect it, but it can't! Can u please help me to know how to proceed in order to connect it to the target machine! Pl...

kajeflento

Hi dears, i'm using OTRS in windows 7, everything goes well, except sending external e mail! I'm receiving email from outside by using pop.mycompany.co.domain and it works very well , but replying that e mail i've tryed everything but it doesn't work. Below is the description of the error i'm gettin...

Znuny Open Source Ticketsystem

Search found 37 matches

Re: Retrieving email

Re: Add mail to PostMaster mail Accounts failure to 3.1.2

Re: Add mail to PostMaster mail Accounts failure to 3.1.2

Re: Add mail to PostMaster mail Accounts failure to 3.1.2

Re: Add mail to PostMaster mail Accounts failure to 3.1.2

Add mail to PostMaster mail Accounts failure to 3.1.2

Re: Add an item to Status view description

Add an item to Status view description

Re: Text not displayed!

Re: Text not displayed!

Text not displayed!

Re: Add owner within a report

Re: Add owner within a report

Add owner within a report

Re: Print all user

Re: Print all user

Re: Print all user

Print all user

Re: User reply notification

Re: User reply notification

Re: User reply notification

Re: OTRS joinning Interfaces

User reply notification

Re: OTRS joinning Interfaces

OTRS joinning Interfaces

Re: OTRS owner report issue!

Re: OTRS owner report issue!

Re: OTRS owner report issue!

OTRS owner report issue!

Re: FAQ on Email delivery

Re: sending external email faiure

FAQ on Email delivery

Re: All tickets visible in OTRS Dashboard

Re: All tickets visible in OTRS Dashboard

Re: sending external email faiure

Re: sending external email faiure

sending external email faiure