Znuny Open Source Ticketsystem

yuri0001 wrote:O.K.!
All is fine!
Thank you very much!

No problem, you're welcome

Regards

Hi! Thanks for reply! In my configuration this button in this place gives to agent possibility to create new customer.(Now in test I use DB Backend). If I only click the customer string in opened Customer screen this customer substituted in From field, but the "Add new customer" button av...

Hi! I'll tried this. Really, item " Customer " now don't present in agents NavBar, but it presented in Options in NewPhoneTicket screen - it's not good for me! Any suggestions? :( First of all, you should now that hyperlink "Customer" can only see the customer, not edit them . B...

We find the solution somehow.. Here is what you need to do to enable this feature for the Agents without been Admins or edit Customers: Change settings Frontend::Module###AdminCustomerUser in SysConfig --> Framework--> Frontend::Admin::ModuleRegistration as it's shown in attached picture. Thank you ...

Thank you for the reply yuri0001, Yes, this actually works , now we have "Link Ticket" and "Customers" hyperlink in the new phone ticket menu , but creates another problem , Agents now have Customers tab in the main menu of OTRS and can edit them , we don't want that ... The Any ...

HI yuri0001, thank you for your reply This setting you have mentioned is for all ready opened tickets, We need to get this hyperlink "Link Ticket" and "Customer" when Agent that is NOT ADMIN and try to open new phone ticket. Here is an screenshot of ADMIN interface and we need to...

Hi crythias, thank you for replying first of all, I think we all ready have this kind of set up like you have mentioned, We have lets say group TEST , agents have RW permissions in group TEST and their queue is TEST, but still there is no "Link Ticket" or "Customers" in new phone...

Hi all... I'm new in OTRS so I need your help guys. I'm have Admin rw privileges so I'm able to see " Link Ticket" link in new phone ticket. But every body else as agents cannot see this link, the only way I can make them see the link is by adding RW privileges to Admin group ,but this is ...

Hi all... I'm new in OTRS so I need your help guys. I'm have Admin rw privileges so I'm able to see " Link Ticket" link in new phone ticket. But every body else as agents cannot see this link, the only way I can make them see the link is by adding RW privileges to Admin group ,but this is ...