Thanks for the quick reply! It is nice to have a forum like this for OTRS technology.
Well, I understood what you said and suggested and decided to dig deep in the OTRS code files in order to achieve what I want.
First, I want to customize the AgentTicketPhone.dtl and AgentTicketEmail.dtl to have ...
Search found 3 matches
- 28 Sep 2011, 19:54
- Forum: Help
- Topic: Associating tickets with company
- Replies: 6
- Views: 3147
- 26 Sep 2011, 00:15
- Forum: Help
- Topic: Associating tickets with company
- Replies: 6
- Views: 3147
Re: Associating tickets with company
Thanks for the quick answer!
Well, what about the first question? It is possible to associate a ticket only with a company? Or perhaps with both?! When I mean with associating with a company, I mean having a widget just like the user widget, where the user options begin to appear as the agent ...
Well, what about the first question? It is possible to associate a ticket only with a company? Or perhaps with both?! When I mean with associating with a company, I mean having a widget just like the user widget, where the user options begin to appear as the agent ...
- 23 Sep 2011, 09:25
- Forum: Help
- Topic: Associating tickets with company
- Replies: 6
- Views: 3147
Associating tickets with company
Hello all,
First time in the forum and a new OTRS user. :-) I have some questions and would appreciate any help.
1) There is a way to associate a ticket with a company instead of or in addition to associate with a customer?
2) How to associate users customers with a company? I read some info in ...
First time in the forum and a new OTRS user. :-) I have some questions and would appreciate any help.
1) There is a way to associate a ticket with a company instead of or in addition to associate with a customer?
2) How to associate users customers with a company? I read some info in ...