Default not to "inform customer" when merging tickets

[FantasticNerd]

Hi,
I inherited the Znuny-System I have to work with.
Most of the time I can change the things I need and everythings works fine.

But in my Setup the "Inform Customer" Checkbox in the Merge-Dialog is checked by default.

I found this in the forum:
viewtopic.php?t=28146

So it seems that the default is that the checkbox is not marked, correct?
In my conclusion that means that somebody must have set up the checkbox as default marked hardcoded.

Is there an "easy"-way to undo that?

Thanks for you help.

Best wishes
Dennis

[root]

Hi,

It's not checked by default. The checkbox is set when you open the "Inform Sender" block the first time. Just leave it as it is and no email is sent.

- root

[FantasticNerd]

Hi,

thanks for the quick answer.

The thing is. In our Znuny System 6.5 LTS the checkbox is checked anytime anybody opens the merge dialog.
We uncheck it every time. We would rather have it unchecked anready and only check it when nessessary.

And this is why I asked how to set the default.
The setting must me stored somewhere and I hope somebody can point me there.

[root]

Hi,

thanks for the quick answer.

The thing is. In our Znuny System 6.5 LTS the checkbox is checked anytime anybody opens the merge dialog.
We uncheck it every time. We would rather have it unchecked anready and only check it when nessessary.

And this is why I asked how to set the default.
The setting must me stored somewhere and I hope somebody can point me there.

It's Javascript code that check this on open, and this code is used in other places too.
Your options are:
- Train the agents properly.
- Restrict merging to users who know how it works. I recommend a group/role for this.
- Customize the merge feature, try copying Kernel/Output/HTML/Templates/Standard/AgentTicketMerge.tt to Custom/Kernel/Output/HTML/Templates/Standard/AgentTicketMerge.tt and adopt the template code.

- root