Hallo,
here you can find our press release about the OTRS fork:
http://www.cape-it.de/en/company/press/ ... rises.html
Further information follow.
Regards,
Anna
Search found 115 matches
- 10 Dec 2015, 12:35
- Forum: Developers
- Topic: Information about OTRS fork: KIX4OTRS -> KIX
- Replies: 3
- Views: 5177
- 10 Dec 2015, 11:54
- Forum: Allgemeines
- Topic: Cape IT forked OTRS
- Replies: 15
- Views: 9117
Re: Cape IT forked OTRS
Und hier noch unsere Pressemitteilung zum Thema Fork: http://www.cape-it.de/de/unternehmen/presse/pressemitteilungen/pressemitteilungen-vollansicht/capeit-bringt-frischen-wind-ins-service-management-ein-fork-von-otrs-entsteht.html Weitere Informationen folgen. Was die Performanceprobleme oder Bugfix...
- 07 Dec 2015, 23:01
- Forum: Developers
- Topic: Information about OTRS fork: KIX4OTRS -> KIX
- Replies: 3
- Views: 5177
Re: Information about OTRS fork: KIX4OTRS -> KIX
Hi, we have been and will be open for community work. We have been providing KIX4OTRS (as the biggest community module) and further OTRS community modules (like ITSM-CIAttributeCollection, ConfigureCallHome or ImportExport-extentions) to the community and tried as best as it was possible to deliver ...
- 07 Dec 2015, 13:29
- Forum: Developers
- Topic: Information about OTRS fork: KIX4OTRS -> KIX
- Replies: 3
- Views: 5177
Information about OTRS fork: KIX4OTRS -> KIX
If you weren't aware of it until now: yes, we prepare OTRS fork. In the last years xxx has been responsible for tricky community work and difficult partnership within OTRS software. It makes real innovation impossible. We will split off into KIX based on OTRS 5 with KIX4OTRS 8. The most important fa...
- 07 Dec 2015, 13:26
- Forum: Kix4OTRS
- Topic: Release: KIX4OTRS 7.1 with new features
- Replies: 0
- Views: 61067
Release: KIX4OTRS 7.1 with new features
With the release of KIX4OTRS 7.1 we would like to say a huge "thank you" to our product development team. The last weeks and months, were full of work on the feature release next to further issues as maintenance of KIX4OTRS and creating of road map for 2016. Proudly, we present the presuma...
- 02 Dec 2015, 17:29
- Forum: Kix4OTRS
- Topic: Feature release: KIX4OTRS 7.1
- Replies: 0
- Views: 39158
Feature release: KIX4OTRS 7.1
Hi, we've published the feature release KIX4OTRS 7.1 with new features that extend the OTRS standard (OTRS 4) among all with check lists, news dashlets in the customer information center, help button, service view as a hierarchic tree, full text search through dynamic fields, and many more. If you w...
- 02 Dec 2015, 17:23
- Forum: Patches / Modules
- Topic: ITSM-CIAttributeCollection + Import-Export-Extensions for OTRS 5
- Replies: 1
- Views: 42660
ITSM-CIAttributeCollection + Import-Export-Extensions for OTRS 5
Hi, we've released following OTRS community modules for OTRS 5: ITSM-CIAttributeCollection 5.0.0 CustomerCompanyImportExport 5.0.0 CustomerUserImportExport 5.0.0 FAQImportExport 5.0.0 ServiceImportExport 5.0.0 UserImportExport 5.0.0 TemplateX 5.0.0 You can download them for free at: http://www.cape-...
- 27 Aug 2015, 10:03
- Forum: Patches / Modules
- Topic: Bugfix releases for community OTRS import-export modules
- Replies: 0
- Views: 42120
Bugfix releases for community OTRS import-export modules
Hello, we've just published bugfix releases for community OTRS modules: UserImportExport 4.0.0, ServiceImportExport 1.3.5 CustomerUserImportExport 4.0.0 They're available at http://www.cape-it.de/en/download/free-additional-otrs-modules.html and at OPAR. Thanks in advance for your feedback! Kind reg...
- 13 Jul 2015, 12:07
- Forum: Patches / Modules
- Topic: TemplateX :: New module improves OTRS templates
- Replies: 0
- Views: 43478
TemplateX :: New module improves OTRS templates
The package TemplateX extends the possibility to administrate template's fields for recipients (“To”, “CC” and “BCC”) in the standard OTRS. It also extends the standard OTRS with the possibility to define a ticket state within a template for answering or forwarding a message. The module is one of ou...
- 20 Apr 2015, 14:06
- Forum: Kix4OTRS
- Topic: Release notes: KIX4OTRS 6.1.4
- Replies: 0
- Views: 56964
Release notes: KIX4OTRS 6.1.4
Please note that we've released KIX4OTRS 6.1.4 for OTRS 3.3
http://www.cape-it.de/en/kix4otrs-download-eng.html
KIX4OTRS 7 for OTRS 4 follows soon.
http://www.cape-it.de/en/kix4otrs-download-eng.html
KIX4OTRS 7 for OTRS 4 follows soon.
- 01 Apr 2015, 11:18
- Forum: Patches / Modules
- Topic: ArticleCopyMoveDelete for OTRS 3.0
- Replies: 18
- Views: 79070
Re: ArticleCopyMoveDelete for OTRS 4
Hello,
as promised, we've published the following modules for OTRS 4 last days:
Enjoy!
as promised, we've published the following modules for OTRS 4 last days:
- ArticleCopyMoveDelete 4.0.0
DynamicFieldRemoteDB 1.3.0
Enjoy!
- 25 Mar 2015, 13:35
- Forum: Patches / Modules
- Topic: ArticleCopyMoveDelete for OTRS 3.0
- Replies: 18
- Views: 79070
Re: ArticleCopyMoveDelete for OTRS 3.0
We will publish ArticleCopyMoveDelete + DynamicFieldRemoteDB for OTRS 4 this week.
- 05 Mar 2015, 12:23
- Forum: Developers
- Topic: Performance and instability problems with OTRS versions on Windows
- Replies: 5
- Views: 14980
Re: Performance and instability problems with OTRS versions on Windows
OK, thanks for your feedback
- 04 Mar 2015, 18:17
- Forum: Developers
- Topic: Performance and instability problems with OTRS versions on Windows
- Replies: 5
- Views: 14980
Performance and instability problems with OTRS versions on Windows
Hello, I wanted to ask you which experiences you have collected with OTRS on Windows and what about OTRS 4 being available just for Linux (without Windows installer anymore). The capeIT's experience and community feedback we collected shows that there are many performance problems and even cases of ...
- 04 Mar 2015, 17:59
- Forum: Allgemeines
- Topic: Zeiterfassung / Abrechnung
- Replies: 4
- Views: 7016
Re: Zeiterfassung / Abrechnung
Hallo, wir haben ein Maintenancemodul KIXTimeAccounting, wo die Zeiten am Ticket gebucht werden können - entweder auf die Kostenstellen iSv. Standorte oder auf Projekte / Arbeitspakete mit Obergrenzen. Es können auch verschiedene Verrechnungssätze hinterlegt werden, z.B. für Reisezeiten oder Sondere...
- 04 Mar 2015, 16:39
- Forum: Patches / Modules
- Topic: DynamicFieldITSMConfigItem (Community module)
- Replies: 4
- Views: 56967
Re: DynamicFieldITSMConfigItem (Community module)
OK, that sounds great! We're happy that everything's fine
- 04 Mar 2015, 13:55
- Forum: Patches / Modules
- Topic: ArticleCopyMoveDelete for OTRS 3.0
- Replies: 18
- Views: 79070
Re: ArticleCopyMoveDelete for OTRS 3.0
Hi,
this incident does not influence the function of the module, so the module works correctly, therefore, we don't plan any bugfix release.
Regards,
Anna
this incident does not influence the function of the module, so the module works correctly, therefore, we don't plan any bugfix release.
Regards,
Anna
- 04 Mar 2015, 12:43
- Forum: Patches / Modules
- Topic: DynamicFieldITSMConfigItem (Community module)
- Replies: 4
- Views: 56967
Re: DynamicFieldITSMConfigItem (Community module)
Do you still have any problem with the generic agent?
- 04 Mar 2015, 12:42
- Forum: Patches / Modules
- Topic: ITSM-CI-Attribute extensions available for download
- Replies: 52
- Views: 453622
Re: ITSM-CI-Attribute extensions for OTRS 4.0
Hi, we've published ITSM-CIAttributeCollection for OTRS 4 today and you can download it for free from our website: http://www.cape-it.de/en/download/free-additional-otrs-modules.html I opened a new topic for it, so that we can get feedback to this module in the version 4.0.0: http://forums.otterhub....
- 04 Mar 2015, 12:37
- Forum: Patches / Modules
- Topic: ITSM-CIAttributeCollection for OTRS 4 ready to download
- Replies: 6
- Views: 57724
ITSM-CIAttributeCollection for OTRS 4 ready to download
Hi,
we've published ITSM-CIAttributeCollection for OTRS 4 today and you can download it for free from our website:
http://www.cape-it.de/en/download/free- ... dules.html
If you have any hints or improvement suggestions, please contact us anytime.
Enjoy!
Anna
we've published ITSM-CIAttributeCollection for OTRS 4 today and you can download it for free from our website:
http://www.cape-it.de/en/download/free- ... dules.html
If you have any hints or improvement suggestions, please contact us anytime.
Enjoy!
Anna
- 20 Jan 2015, 18:06
- Forum: Patches / Modules
- Topic: ITSM-CI-Attribute extensions available for download
- Replies: 52
- Views: 453622
Re: ITSM-CI-Attribute extensions available for download
There is no set release date for ITSM-CI-AttributeCollection for OTRS 4.0.
If the module will be available, we'll announce it via newsletter, social media and here, in the forum.
If the module will be available, we'll announce it via newsletter, social media and here, in the forum.
- 23 Dec 2014, 11:38
- Forum: General
- Topic: Package Verification in OTRS 3.1.16 / 3.2.7
- Replies: 45
- Views: 182046
Re: Package Verification in OTRS 3.1.16 / 3.2.7
Function of ConfigureCallHome is included in KIX4OTRS (free module with many additional features: http://www.kix4otrs.com). When we'll publish ConfigureCallHome as a separate module for OTRS is not defined yet. I'll keep you informed, when I'll have more specific information.
- 23 Dec 2014, 11:35
- Forum: Developers
- Topic: Import Export Extensions for OTRS
- Replies: 0
- Views: 1778
Import Export Extensions for OTRS
We have ported these modules already for OTRS 4.0:
- CustomerCompanyImportExport,
CustomerUserImportExport,
ServiceImportExport,
UserImportExport
- 23 Dec 2014, 11:30
- Forum: Patches / Modules
- Topic: DynamicFieldITSMConfigItem (Community module)
- Replies: 4
- Views: 56967
DynamicFieldITSMConfigItem (Community module)
We have ported the module DynamicFieldITSMConfigItem already for OTRS 4.0
Free download at: http://www.cape-it.de/en/download/free- ... dules.html and at OPAR.
Free download at: http://www.cape-it.de/en/download/free- ... dules.html and at OPAR.
- 23 Dec 2014, 11:27
- Forum: Patches / Modules
- Topic: ImportExport-Erweiterungen (Services, SLAs, FAQs, etc.)
- Replies: 11
- Views: 71892
Re: ImportExport-Erweiterungen (Services, SLAs, FAQs, etc.)
We have ported these modules already for OTRS 4.0:
- CustomerCompanyImportExport,
CustomerUserImportExport,
ServiceImportExport,
UserImportExport
- 11 Dec 2014, 15:39
- Forum: Kix4OTRS
- Topic: Feature release: KIX4OTRS 6.1
- Replies: 2
- Views: 52105
Re: Feature release: KIX4OTRS 6.1
9 months after publication of KIX4OTRS 6.0, we publish the new release of our service management solution. The version 6.1 includes 39 new features. The majority of them comes from the successful customer projects and feedback from the OTRS community. Highlights are search within all CI classes of t...
- 09 Dec 2014, 11:27
- Forum: Kix4OTRS
- Topic: Feature release: KIX4OTRS 6.1
- Replies: 2
- Views: 52105
Feature release: KIX4OTRS 6.1
Neun Monate nach der Veröffentlichung der Version 6.0 von KIX4OTRS folgt ein neues Release unserer Service-Management-Lösung. Der Version 6.1 haben wir insgesamt 39 neue Funktionen mitgegeben. Ein erheblicher Teil davon geht auf Anforderungen aus umgesetzten Projekten sowie Anregungen von Mitglieder...
- 25 Nov 2014, 16:51
- Forum: Marketplace
- Topic: Support für OTRS Ticketsysem gesucht
- Replies: 5
- Views: 61492
Support, Update-Service, proakt. Betriebsunterstützung
Wie schon André vermerkt hat, bieten wir professionellen Support an: http://www.cape-it.de/support Dieser kann um den OTRS-Update-Service und Betriebsunterstützung (OTRS-Applikation, OTRS-Datenbank und OTRS-DBMS) erweitert werden. Unsere Kunden kommen meistens aus der DACH-Region und sind mit den Le...
- 12 Nov 2014, 17:52
- Forum: Kix4OTRS
- Topic: Problems with KIX4OTRS 4.2.1 And OTRS::ITSM 3.1.11
- Replies: 3
- Views: 55995
Download KIX4OTRS
Update:
The download site for KIX4OTRS can be found here:
http://www.cape-it.de/en/kix4otrs-download-eng.html
(We've changed the CMS, therefore, the URLs changed).
The download site for KIX4OTRS can be found here:
http://www.cape-it.de/en/kix4otrs-download-eng.html
(We've changed the CMS, therefore, the URLs changed).
- 30 Oct 2014, 17:46
- Forum: Developers
- Topic: ITSM-CIAttributeCollection 2.4.0 (CRs and bugfixing)
- Replies: 1
- Views: 2398
ITSM-CIAttributeCollection 2.4.0 (CRs and bugfixing)
We've prepared a bug fix for ITSM-CIAttributeCollection, so try the new version 2.4.0. Download it for free from our website: http://www.cape-it.de/en/download/free-additional-otrs-modules.html or from OPAR: http://opar.perl-services.de/package/author/CAPEIT What has been added and improved: CR: add...
- 16 Oct 2014, 16:52
- Forum: Allgemeines
- Topic: Neues Ticket, Problemeingrenzung
- Replies: 9
- Views: 3750
Re: Neues Ticket, Problemeingrenzung
Nur als Info:
Es wird bald auch KIX4OTRS für OTRS 3.3.9 geben. Darüber hinaus ist für Anfang November KIX4OTRS 6.1 geplant, wo weitere, neue Features ausgeliefert werden.
Darüber werden wir die Community laufend informieren (Social Media + Newsletter).
VG, Anna
Es wird bald auch KIX4OTRS für OTRS 3.3.9 geben. Darüber hinaus ist für Anfang November KIX4OTRS 6.1 geplant, wo weitere, neue Features ausgeliefert werden.
Darüber werden wir die Community laufend informieren (Social Media + Newsletter).
VG, Anna
- 07 Oct 2014, 16:53
- Forum: Allgemeines
- Topic: Add-On Liste gesucht
- Replies: 5
- Views: 6418
OTRS-Module der capeIT
Wir pflegen unsere freie Community-Module: http://www.cape-it.de/en/download/free-additional-otrs-modules.html und natürlich KIX4OTRS: das größte OTRS-Modul (umfangreicher als OTRS::ITSM): http://www.kix4otrs.de KIX4OTRS und freie Community-Module veröffentlichen wir auch immer auf OPAR: http://opar...
- 02 Oct 2014, 11:13
- Forum: Patches / Modules
- Topic: ITSM-CI-Attribute extensions available for download
- Replies: 52
- Views: 453622
ITSM-CIAttributeCollection 2.3.1 (for OTRS 3.3)
Dear Community,
we've published the bugfix release for ITSM-CIAttributeCollection 2.3.1 (for OTRS 3.3).
You can download it for free at: http://www.cape-it.de/en/download/free- ... dules.html
Regards,
Anna
we've published the bugfix release for ITSM-CIAttributeCollection 2.3.1 (for OTRS 3.3).
You can download it for free at: http://www.cape-it.de/en/download/free- ... dules.html
Regards,
Anna
- 11 Sep 2014, 09:28
- Forum: General
- Topic: OTRS 4 beta
- Replies: 9
- Views: 6827
Re: OTRS 4 beta
Thanks for the explanations I'm curious about your feedback according the BPM changes
- 10 Sep 2014, 14:21
- Forum: General
- Topic: OTRS 4 beta
- Replies: 9
- Views: 6827
Re: OTRS 4 beta
Which new feel do you mind in detail? I didn't percept any big change while using it. The new look is also not so much different than the look of OTRS 3.3.8, but it has been definitely changed. There are some changes in the background, which I like (or at least the conception behind it). It's my per...
- 10 Sep 2014, 11:41
- Forum: General
- Topic: OTRS 4 beta
- Replies: 9
- Views: 6827
OTRS 4 beta
Hi there, up to now, there were announcements of OTRS 3.4. Now, it's OTRS 4 beta. Who already tested it and what's your first impression? Which features fail or are not completed and which are really nice? I'm curious about your feedback. Thanks a lot for it in advance :) regs, Anna Official announc...
- 04 Jul 2014, 12:57
- Forum: General
- Topic: OTRS extension connecting with telephone?
- Replies: 7
- Views: 5873
CTI4KIX: handling of incoming and outgoing calls in the OTRS
For telephone systems which can deal with so-called active URLs (f.e. Asterisk), we offer a maintained module CTI4KIX: http://www.cape-it.de/en/products/otrs-maintained-modules/cti4kix.html Please find there the description of the module (data sheet). Any further question? Then contact me here or vi...
- 27 Jun 2014, 11:22
- Forum: Patches / Modules
- Topic: Free extensions for OTRS 3.0 (KIX4OTRS)
- Replies: 22
- Views: 91743
Download KIX4OTRS
Current and previous versions of KIX4OTRS can be found online in our download area: http://www.cape-it.de/en/kix4otrs-download-eng.html or at OPAR http://opar.perl-services.de/package/author/CAPEIT The crucial KIX-features are listed here: http://www.cape-it.de/en/products/service-management-system-...
- 24 Jun 2014, 11:48
- Forum: Hilfe
- Topic: Cape It Demo vs. ORTS => Artikel bearbeiten
- Replies: 3
- Views: 2151
Funktion: Artikel bearbeiten in OTRS
KIX4OTRS enthält die Funktion "Artikel bearbeiten", die erlaubt, die Artikel (interne/externe Notizen + Telefonnotizen) durch berechtigte Agenten nachträglich zu editieren (betroffene Felder: Zeit/Datum, Textfeld, Betreffszeile). Die versendete E-Mails bzw. die eingegangenen E-Mails sind d...
- 23 Jun 2014, 12:42
- Forum: Kix4OTRS
- Topic: OTRS::CiCS Zusatzpaket - TextModules (Textbausteine)
- Replies: 11
- Views: 66982
Current state of text modules
Due to the changes of our website structure, you can find the features of KIX4OTRS here: http://www.cape-it.de/en/products/service-management-system-kix4otrs-eng/functions.html They're listed accordingly to the KIX-version. Text modules are a KIX-feature since KIX4OTRS 3.5 (for OTRS 2.4). Since KIX4...
- 23 Jun 2014, 11:10
- Forum: Общие вопросы
- Topic: Добавить много клиентов сразу
- Replies: 3
- Views: 53685
Re: Добавить много клиентов сразу
sorry, due to the changes of our website, you'll find the additional modules here:
http://www.cape-it.de/en/download/free- ... dules.html
http://www.cape-it.de/en/download/free- ... dules.html
- 23 Jun 2014, 10:59
- Forum: Patches / Modules
- Topic: ImportExport-Erweiterungen (Services, SLAs, FAQs, etc.)
- Replies: 11
- Views: 71892
Re: ImportExport-Erweiterungen (Services, SLAs, FAQs, etc.)
Für aktuelle OTRS-Versionen pflegen wir weiterhin unsere ImportExport-Erweiterungen sowie die anderen zusätzlichen, freien Module. Diese sind online verfügbar: bei uns: http://www.cape-it.de/de/download-otrs-zusatzmodule.html sowie auf OPAR: http://opar.perl-services.de/package/author/CAPEIT Um aktu...
- 21 Mar 2014, 11:35
- Forum: Developers
- Topic: New: DynamicFieldITSMConfigItem & DynamicFieldRemoteDB
- Replies: 14
- Views: 53040
New: DynamicFieldITSMConfigItem & DynamicFieldRemoteDB
New free OTRS-modules (free modules) for OTRS 3.3 - DynamicFieldITSMConfigItem => Dynamic Field with reference to an ITSM Config Item - DynamicFieldRemoteDB => Dynamic Field with reference to a value from an external database http://www.cape-it.de/en/download/free-additional-otrs-modules.html downl...
- 18 Dec 2013, 16:19
- Forum: General
- Topic: OTRS integration with baramundi
- Replies: 0
- Views: 1458
OTRS integration with baramundi
Next to the integration with the client management tools like opsi or OCS Inventory NG, you can integrate common solution baramundi via InventorySync module. The internal IT service of a company gets integration to management software for clients, servers and mobile devices and additionally, the aut...
- 26 Nov 2013, 16:11
- Forum: Kix4OTRS
- Topic: OTRS 3.2.11 ITSM 3.2.9 Issue with KIX4OTRS 5.1
- Replies: 4
- Views: 51607
Re: OTRS 3.2.11 ITSM 3.2.9 Issue with KIX4OTRS 5.1
After installing KIX4OTRS the following steps will be recommend: 1. set permissons of the OTRS directory sudo chown -R www-data:www-data <OTRS-Home> 2. reload configuration sudo -u www-data <OTRS-Home>/bin/otrs.RebuildConfig.pl execute 3. delete cache sudo -u www-data <OTRS-Home>/bin/otrs.DeleteCach...
- 23 Oct 2013, 15:51
- Forum: Allgemeines
- Topic: Neue freie Module für OTRS 3.3
- Replies: 0
- Views: 1406
Neue freie Module für OTRS 3.3
Hallo, wir haben folgende freie Module für OTRS 3.3 veröffentlicht: - ITSM-CIAttributeCollection :: 2.3.0 (OTRS 3.3.x) --> Kurz gesagt: Erweiterung der CI-Attribute - ConfigureCallHome::1.2.0 (OTRS 3.3.x) --> Kurz gesagt: Administratoren haben die Wahl, ob und auf welche Adresse eine Rückmeldung zu ...
- 23 Oct 2013, 15:43
- Forum: General
- Topic: Import-Export-Modules + ITSM-CIAttributeCollection; OTRS 3.3
- Replies: 0
- Views: 1388
Import-Export-Modules + ITSM-CIAttributeCollection; OTRS 3.3
Hello, we've published new modules for OTRS 3.3. They make it easier to import/export some OTRS data and the already well received module ITSM-CIAttributeCollection that provides additional CI-attributes. Additionally, you can install ConfigureCallHome . It disables the unrequested automatic communi...
- 17 Oct 2013, 13:53
- Forum: Allgemeines
- Topic: 14. OTRS Community Treffen Rheinland
- Replies: 3
- Views: 2809
Re: 14. OTRS Community Treffen Rheinland
Hi Peter,
welche Feature Wünsche gab es denn? Danke im Voraus für die Antwort.
VG, Anna
welche Feature Wünsche gab es denn? Danke im Voraus für die Antwort.
VG, Anna
- 10 Oct 2013, 16:05
- Forum: Kix4OTRS
- Topic: Release: Neues KIX4OTRS 5.1 für OTRS 3.2
- Replies: 2
- Views: 51450
Release: Neues KIX4OTRS 5.1 für OTRS 3.2
Ab sofort steht das neue KIX4OTRS 5.1 (kompatibel zu OTRS 3.2) zum Download bereit. In der neuen Version finden Sie u.a. folgende, enorm nützliche und aus der Projektpraxis hervorgegangene Funktionen: - interaktiver CI-Graph für die übersichtliche Anzeige und das schnelle Verknüpfen von Konfiguratio...
- 05 Jul 2013, 09:54
- Forum: Allgemeines
- Topic: 10.07.13 - OTRS Community Treffen Sachsen
- Replies: 55
- Views: 26921
ZUSAMMENFASSUNG: 10.07.13 - OTRS Community Treffen Sachsen
Also kurze Zusammenfassung : Datum: am kommenden Mittwoch, den 10.07.2013, ab 18:00 Uhr Ort: T-Systemes Multimedia Solutions GmbH Riesaer Straße 5 Raum EG [Zum Raum findet ihr wie folgt: Gebäude über den Haupteingang betreten (Drehtür unter dem großen Vordach direkt gegenüber der Sparkasse). Beim Wa...