Do you have any 3rd party addon that related to the Services?
Do also check $HOME/Kernel/Config.pm..
Or any files that not standard OTRS in $HOME/Kernel/Config/Files/*
Search found 630 matches
- 06 May 2024, 20:58
- Forum: Help
- Topic: Customer Portal not loading services when ACLs are valid
- Replies: 12
- Views: 1704
- 06 May 2024, 18:44
- Forum: Help
- Topic: [Solved] LDAP authentication for customer users on Windows Server 2019 AD
- Replies: 3
- Views: 82
Re: LDAP authentication for customer users on Windows Server 2019 AD
Yeah you right..you need to copy this to Config.pm
Additionally, you also need Customer::AuthModule
https://github.com/znuny/Znuny/blob/2bf ... s.pm#L1372
Additionally, you also need Customer::AuthModule
https://github.com/znuny/Znuny/blob/2bf ... s.pm#L1372
- 06 May 2024, 10:42
- Forum: Help
- Topic: Customer Portal not loading services when ACLs are valid
- Replies: 12
- Views: 1704
Re: Customer Portal not loading services when ACLs are valid
Let me recap
- All ACL disabled
- Default service untick / unassigned
How about each customer user services?
Do both of them have same services allocated to them?
Try remove them all first, then use Default Services assignment instead.
- All ACL disabled
- Default service untick / unassigned
How about each customer user services?
Do both of them have same services allocated to them?
Try remove them all first, then use Default Services assignment instead.
- 30 Apr 2024, 08:20
- Forum: Help
- Topic: Customer Portal not loading services when ACLs are valid
- Replies: 12
- Views: 1704
Re: Customer Portal not loading services when ACLs are valid
Also check the default services..
Its also at the Admin > Services (on the left screen)
Its also at the Admin > Services (on the left screen)
- 30 Apr 2024, 08:15
- Forum: General
- Topic: api to manage customers/users
- Replies: 2
- Views: 951
- 24 Apr 2024, 07:40
- Forum: Help
- Topic: Customer Portal not loading services when ACLs are valid
- Replies: 12
- Views: 1704
Re: Customer Portal not loading services when ACLs are valid
1. Perhaps recheck the ProcessEntityID..maybe it has different ID from production..
2. Also try to use exact services name instead..
3. Also check another ACL that disabled/hide the services.
4. ACL is executed one by one..so i would check any ACL that perhaps overwrite/executed over this ACL.
2. Also try to use exact services name instead..
3. Also check another ACL that disabled/hide the services.
4. ACL is executed one by one..so i would check any ACL that perhaps overwrite/executed over this ACL.
- 22 Apr 2024, 12:56
- Forum: Help
- Topic: Customer Portal not loading services when ACLs are valid
- Replies: 12
- Views: 1704
Re: Customer Portal not loading services when ACLs are valid
I just added my own process id and services..work fine..
i guess the regex may be the issue
RESULT
i guess the regex may be the issue
RESULT
- 20 Apr 2024, 08:28
- Forum: Help
- Topic: Customer Portal not loading services when ACLs are valid
- Replies: 12
- Views: 1704
Re: Customer Portal not loading services when ACLs are valid
That maybe means the ACL is incorrect..
Do share your ACL 1st
Do share your ACL 1st
- 11 Apr 2024, 15:31
- Forum: Help
- Topic: Generic Agent executes 2 hours after the expected time-frame
- Replies: 2
- Views: 787
Re: Generic Agent executes 2 hours after the expected time-frame
Generic agent is based on UTC..
E.g : GA is selected to run at 9.00am.
Since your is +2, its running at 11.00am (9 a.m utc)
You can check by
E.g : GA is selected to run at 9.00am.
Since your is +2, its running at 11.00am (9 a.m utc)
You can check by
Code: Select all
bin/znuny.Console.pl Maint::Daemon::Summary
- 03 Apr 2024, 12:49
- Forum: Help
- Topic: Merge to ticket on external reference
- Replies: 3
- Views: 720
Re: Merge to ticket on external reference
Perhaps you are looking at ExternalTicketNumber Recognition features as describe here https://doc.znuny.org/znuny_lts/annexes ... index.html
- 29 Mar 2024, 19:06
- Forum: General
- Topic: Question about MySQL 8
- Replies: 4
- Views: 1204
Re: Question about MySQL 8
Just notice do not go to v8.0.34 as reported here https://github.com/znuny/Znuny/issues/548
- 19 Mar 2024, 16:21
- Forum: Help
- Topic: Last inbound email datetime?
- Replies: 1
- Views: 990
Re: Last inbound email datetime?
Edit:
Oppss..im wrong..
Do check addon Znuny-SortByLastContact
Oppss..im wrong..
Do check addon Znuny-SortByLastContact
- 06 Mar 2024, 14:18
- Forum: General
- Topic: (SOLVED) ACL - configure dynamic field values visible depends on queues.
- Replies: 2
- Views: 1107
Re: ACL - configure dynamic field values visible depends on queues.
You missing DynamicField_
Try
To define multiple value, use the (+) symbols
Try
Code: Select all
Properties =>
Ticket =>
Queue => SD
Possible =>
Ticket =>
DynamicField_CloseCategory => x
- 29 Feb 2024, 19:35
- Forum: Help
- Topic: Seeking Guidance on Transitioning to OAuth 2.0 Authentication
- Replies: 11
- Views: 1428
- 27 Feb 2024, 01:50
- Forum: Help
- Topic: Support Data Collector vs otrs.CheckModules.pl perl module versions
- Replies: 9
- Views: 1364
Re: Support Data Collector vs otrs.CheckModules.pl perl module versions
Check this for system wide
viewtopic.php?p=172324#p172324
viewtopic.php?p=172324#p172324
- 26 Feb 2024, 10:38
- Forum: Help
- Topic: [solved]problem after upgrading from 6.5.4 to 6.5.6
- Replies: 16
- Views: 1551
Re: problem after upgrading from 6.5.4 to 6.5.6
try private mode browser / disable browser addon if using..
as there is not much log here, i just can guess
as there is not much log here, i just can guess
- 24 Feb 2024, 05:00
- Forum: Help
- Topic: [solved]problem after upgrading from 6.5.4 to 6.5.6
- Replies: 16
- Views: 1551
Re: problem after upgrading from 6.5.4 to 6.5.6
I would try to remove MarkTicketSeenUnseen addon first..
- 23 Feb 2024, 16:35
- Forum: Help
- Topic: [solved]problem after upgrading from 6.5.4 to 6.5.6
- Replies: 16
- Views: 1551
Re: problem after upgrading from 6.5.4 to 6.5.6
Not sure this has anything to do with the issue..
Do you execute migration script?
Do you execute migration script?
- 23 Feb 2024, 16:18
- Forum: General
- Topic: SOLVED: migrate database from otrs 6.0.29 to znuny 6.5.6
- Replies: 4
- Views: 1442
Re: migrate database from otrs 6.0.29 to znuny 6.5.6
Migration script (scripts/MigrateToZnuny6_x.pl) will handle all this db things.
And if course u have to do 1 by 1. as mention above
And if course u have to do 1 by 1. as mention above
- 20 Feb 2024, 13:40
- Forum: Help
- Topic: [resolved] How to configure article header behavior as it was with 5.x?
- Replies: 3
- Views: 1192
Re: How to configure article header behavior as it was with 5.x?
Not sure this on v6.x or not..do check sysconfig for
Code: Select all
Ticket::Frontend::ArticleHeadVisibleDefault
- 16 Feb 2024, 12:41
- Forum: Help
- Topic: Dashboard Defaults not taken over
- Replies: 3
- Views: 1233
Re: Dashboard Defaults not taken over
no that im aware of..perhaps others users can help.. Build user preferences field based on the dashboard type. Admin than update the correct value from Admin > Agent > Select Agent > User Preferences> Miscellaneous This post may help https://community.znuny.org/viewtopic.php?t=19936 PrefKey => UserD...
- 16 Feb 2024, 11:31
- Forum: Help
- Topic: Dashboard Defaults not taken over
- Replies: 3
- Views: 1233
Re: Dashboard Defaults not taken over
Its stored under each of user_preferences table.
https://doc.znuny.org/legacy/api/otrs/6 ... references
Code: Select all
SELECT * FROM user_preferences where preferences_key LIKE 'UserDashboardPref%'
- 16 Feb 2024, 08:37
- Forum: Help
- Topic: 500 Error after upgrading to Znuny 7.0.15
- Replies: 12
- Views: 1507
Re: 500 Error after upgrading to Znuny 7.0.15
You are missing the version number and .opm extension there.
Code: Select all
su - otrs -c 'bin/znuny.Console.pl Admin::Package::Upgrade https://download.znuny.org/releases/itsm/packages7/:GeneralCatalog-7.0.1.opm
- 07 Feb 2024, 11:49
- Forum: General
- Topic: OTRS 6.5.2 Error "Browser too old" returns every 2 Mondays
- Replies: 5
- Views: 1914
Re: OTRS 6.5.2 Error "Browser too old" returns every 2 Mondays
I would check any cron that perform update / reset someting..
Code: Select all
crontab -l -u root
crontab -l -u anyothersuser
- 07 Feb 2024, 11:45
- Forum: Help
- Topic: How add observer form open ticket customer
- Replies: 2
- Views: 1270
Re: How add observer form open ticket customer
The 2nd customer should have same customer id (company) as 1st customer.
The 2nd customer will be able to view the ticket at customer portal > Company tickets
The 2nd customer will be able to view the ticket at customer portal > Company tickets
- 21 Jan 2024, 09:44
- Forum: Help
- Topic: Fresh 6.5.5 Install Issue
- Replies: 3
- Views: 1494
Re: Fresh 6.5.5 Install Issue
try to install mariadb-client 1st
- 09 Jan 2024, 19:33
- Forum: Help
- Topic: How to create web service invoker for sending HTTP request when ticket is updated
- Replies: 1
- Views: 1346
Re: How to create web service invoker for sending HTTP request when ticket is updated
Under webservice > your webservices 1. Znuny as requester > Invoker > Add Invoker > Ticket::Generic You have to define the invoker name, e.g: UpdatePipefy. a) Mapping for the Outgoing data: XSLT this is totaly depend on the structure of the target webservice (Pipefy). Example Send parameter Hash tha...
- 09 Jan 2024, 19:07
- Forum: Help
- Topic: Fulltext search slow
- Replies: 10
- Views: 2034
Re: Fulltext search slow
how about this?
https://doc.znuny.org/legacy/manual/adm ... uning.html
last time i had super slow issue is on postgresql..vacuum some table, its gained some performance.
https://doc.znuny.org/legacy/manual/adm ... uning.html
last time i had super slow issue is on postgresql..vacuum some table, its gained some performance.
- 09 Jan 2024, 16:13
- Forum: Help
- Topic: Fulltext search slow
- Replies: 10
- Views: 2034
- 18 Dec 2023, 15:48
- Forum: Help
- Topic: About the version of znuny update conditions
- Replies: 1
- Views: 1169
Re: About the version of znuny update conditions
I have made a new submission. I have two znuny servers in my environment. On one server (RHEL8) I use "znuny6.4.2". One server (RHEL7) uses "znuny6.4.4". Recently, I tried to update to "LTS6.5.X" to bring znuny up to date, However, both of them failed to upgrade to &qu...
- 11 Dec 2023, 12:16
- Forum: Help
- Topic: After succesfull OAUTH2 TOKEN CONFIGURATION setup, I do not have the field "authentication type" in new postmaster mailb
- Replies: 3
- Views: 1212
Re: After succesfull OAUTH2 TOKEN CONFIGURATION setup, I do not have the field "authentication type" in new postmaster m
Dear Skullz, I forgot to update my profile. We are running 6.4.5 at the moment and this weekend I am planning to go to 6.5 and then 7.0.13 I do want to use native oauth2 but as I said, I am missing two fields in the form to configure a mailbox. The Authentication type field and the OAuth2 token con...
- 11 Dec 2023, 10:59
- Forum: Help
- Topic: After succesfull OAUTH2 TOKEN CONFIGURATION setup, I do not have the field "authentication type" in new postmaster mailb
- Replies: 3
- Views: 1212
Re: After succesfull OAUTH2 TOKEN CONFIGURATION setup, I do not have the field "authentication type" in new postmaster m
I have followed the steps as described here: https://www.znuny.org/en/blog/modern-authentication-with-microsoft However.. when I finish the steps and have a valid token and go to the postmaster mail accounts and add a new one, I do not have the field "authentication type" available. - Con...
- 05 Dec 2023, 12:30
- Forum: Help
- Topic: Apache stops working when viewing specific tickets
- Replies: 6
- Views: 1363
Re: Apache stops working when viewing specific tickets
Do also check browser console log
See whatever script / files / network that got stuck..
See whatever script / files / network that got stuck..
- 21 Nov 2023, 20:48
- Forum: General
- Topic: Reports - choose to issue a report only for a certain queue from those set?
- Replies: 1
- Views: 2256
Re: Reports - choose to issue a report only for a certain queue from those set?
When you create a report, untick 'Do not allow changes bla bla bla'
- 21 Nov 2023, 20:38
- Forum: Help
- Topic: Update Znuny 7.0.12
- Replies: 4
- Views: 1846
Re: Update Znuny 7.0.12
2. No need to touch Config.pm if you using `bin/znuny.Console.pl Admin::Config::Update` except for the $Home path that only available in the Config.om They will be update in DB and ZZZAuto if not mistaken. 3. I guess this conf for the ssl. Normally i just use default-ssl conf file that come with the...
- 16 Nov 2023, 11:43
- Forum: Help
- Topic: Can't send mail [RESOLVED]
- Replies: 9
- Views: 2004
Re: Can't send mail
Check
Admin > Email Addresses
Admin > Queues > <QUEUE_NAME> > System address
Admin > Auto responses
Admin > System Configuration > Daemon::SchedulerTaskWorker::NotificationRecipientEmail
Admin > System Configuration > Admin::Email
Admin > Email Addresses
Admin > Queues > <QUEUE_NAME> > System address
Admin > Auto responses
Admin > System Configuration > Daemon::SchedulerTaskWorker::NotificationRecipientEmail
Admin > System Configuration > Admin::Email
- 15 Nov 2023, 11:49
- Forum: Help
- Topic: Can't send mail [RESOLVED]
- Replies: 9
- Views: 2004
Re: Can't send mail
Check System Configuration> NotificationSenderEmail
- 15 Nov 2023, 11:09
- Forum: General
- Topic: Znuny / OTRS pre migration questions
- Replies: 1
- Views: 2267
Re: Znuny / OTRS pre migration questions
1. Ticket module – we would like to be able to track time or record how long it takes a given service technician to respond. Currently, when I was creating new tickets, I saw that there was an option called "Total duration" of the ticket, but it could only be set for the first message in ...
- 14 Nov 2023, 13:17
- Forum: Help
- Topic: Update Znuny 7.0.12
- Replies: 4
- Views: 1846
Re: Update Znuny 7.0.12
I just assumed you opt for the new user 'znuny' and directory '/opt/znuny' 1. Kernel/Config.pm $Self->{Home} = '/opt/znuny'; 2. Check for the ScriptAlias, Frontend::WebPath and Ticket::Article::Backend::MIMEBase::ArticleDataDir shell > bin/znuny.Console.pl Admin::Config::Read --setting-name ScriptAl...
- 09 Nov 2023, 17:26
- Forum: General
- Topic: OTRS - support to tag tickets during ticket closure
- Replies: 4
- Views: 2565
Re: OTRS - support to tag tickets during ticket closure
1. You are looking at Admin > Dynamic Fields where you can add additional field to ticket fields. Example, Name: ClosureTag Label: Closure Tag FieldType: Dropdown Object: Ticket Possible values: Key: AAA Value: AAA Key: BBB Value: BBB Key: N/A Value: N/A 2. Enable it at Admin > System Configuration ...
- 31 Oct 2023, 13:01
- Forum: General
- Topic: Customer can't connect to OTRS
- Replies: 12
- Views: 7721
Re: Customer can't connect to OTRS
try to filter it
**only customer user data that has 'OTRSCustomerID' can be auth and sync
Code: Select all
$Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = 'OTRSCustomerID';
..............
..............
$Self->{CustomerUser} = {
AlwaysFilter => 'OTRSCustomerID',
..............
}
- 27 Oct 2023, 18:30
- Forum: General
- Topic: Lock or escallate tickets based on logged time. (How to handle?)
- Replies: 3
- Views: 2872
Re: Lock or escallate tickets based on logged time. (How to handle?)
Good day, Can I make Znuny notify someone when a ticket has too many minutes logged on it? Use Service SLA / Queue based escalation.. You can predefined how many minutes expected for the the agent to respond / update / solution the ticket. Then, setup the escalation notification (Admin > Ticket Not...
- 27 Oct 2023, 18:26
- Forum: Help
- Topic: Upgrading from OTRS to Znuny with plugin issues
- Replies: 1
- Views: 1602
Re: Upgrading from OTRS to Znuny with plugin issues
I guess because the addon repos still point to otrs in sysconfig. Upgrade one by one Repo (Znuny LTS): https://download.znuny.org/releases/itsm/packages6x/ shell > su - otrs shell > bin/otrs.Console.pl Admin::Package::Upgrade https://download.znuny.org/releases/itsm/packages6x/:GeneralCatalog-6.1.1....
- 23 Oct 2023, 15:44
- Forum: General
- Topic: Move profil picture
- Replies: 2
- Views: 2865
Re: Move profil picture
what version? screenshot ?
- 22 Oct 2023, 05:01
- Forum: Help
- Topic: Dashboard broken after upgrade to 7.0.12
- Replies: 1
- Views: 1427
- 20 Oct 2023, 09:14
- Forum: Help
- Topic: Appointment reminder notification already exists
- Replies: 5
- Views: 1851
Re: Appointment reminder notification already exists
I think should be okay as long migration completed..
- 19 Oct 2023, 18:37
- Forum: Help
- Topic: Appointment reminder notification already exists
- Replies: 5
- Views: 1851
Re: Appointment reminder notification already exists
I means the notification itself from Admin > Ticket Notification / Notification Event
- 19 Oct 2023, 17:23
- Forum: Help
- Topic: Appointment reminder notification already exists
- Replies: 5
- Views: 1851
Re: Appointment reminder notification already exists
I guess it is because of the OTRSAppointmentCalendar-5.0.2 leftover..
Just rename the notification to something else / delete it, then perform the upgrade again
Just rename the notification to something else / delete it, then perform the upgrade again
- 19 Oct 2023, 15:05
- Forum: Help
- Topic: Office 365 Login
- Replies: 3
- Views: 1846
Re: Office 365 Login
Below post slightly different as he add his module to do the sync..
But good starting point..
viewtopic.php?t=26197
But good starting point..
viewtopic.php?t=26197
- 19 Oct 2023, 15:02
- Forum: Help
- Topic: OAuth2 token refresh issue to Azure AD
- Replies: 2
- Views: 1964
Re: OAuth2 token refresh issue to Azure AD
No expert in this, but first i check the url authorization and url for token in Oauth2 screen.
Url authorization should end with '/authorize'
Url token should ens with '/token'
Url authorization should end with '/authorize'
Url token should ens with '/token'