One possibly useful application I could think of for multiple owners or multiple responsible agents is tracking (reporting) when two people work together on a ticket.
For instance, if I wanted to run a report against the OTRS database to determine how many work orders an agent closed in a given ...
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- 01 Mar 2012, 23:11
- Forum: General
- Topic: Multiple ticket owners
- Replies: 10
- Views: 7453