Znuny and ((OTRS)) Community Edition

guillo

Kind of the same problem here.. I would like to know if its possible to re-install just the Pearl and the apache without loosing the configurations.

guillo

So the problem persits, I just gave up trying to log with the user. But now I can't seem to acces with the user ROOT. [Mon Sep 24 15:19:23 2012] -e: Use of uninitialized value in string eq at F:/PROGRA~1/OTRS/OTRS//Kernel/Modules/AgentTicketWatcher.pm line 58. [Mon Sep 24 15:19:23 2012] -e: Use of u...

guillo

Apparently it is blocked by the network. I don't quite understand but the person who installed the OTRS blocked it.

guillo

But what happend to your previous freetexts?? Did you loose all the fields?

guillo

Yes: it's a user ID. I agree that the manual and 'hint' help do not tell you anything about what this is. I found out by accident when helping someone on here. It sets the default owner of all new tickets that are created by the postmaster process (eg imported via email fetch). It's set to 1 by def...

guillo

Core::Postmaster

The manual does not clarify this question enough

The option PostMasterId comes with a 1 as default. What does this number stands for??? What if change it for a two, or maybe 356. Is this number a user ID???

guillo

We have the same problem, but with A LOT of tickets. In order to close them, what we do is to change queue and then close'em Still haven't found a reason why this is happening. Meanwhile these empty tickets keep appearing at random. I found these bugs http://bugs.otrs.org/show_bug.cgi?id=5420 http:/...

guillo

I'll do exactly that. I'll post my results later.

guillo

My OTRS is falling apart. Now I can't access my package manager. I'm logging as User ROOT and if I click on it from the Admin Menu I get this error. --- Software error: mismatched tag 'style' For help, please send mail to the webmaster (webmaster@somenet.com), giving this error message and the time ...

guillo

crythias wrote:You may want to check your consistency of the database in general.

Will do... :-S

Aparently the TICKT ID goes backwards and then back to top, weird...

guillo

My OTRS is working.... sort of fine: Sometimes my users report "root" tickets, these tickets have no info on them, and as far as I know,it's because the tickest fail to create an article id. But we can live with that. As today we haven't figured out why it happens. Today I was looking at m...

guillo

Thanks a lot man!!!!!!!

guillo

Is it possible to add a freetext on a ticket note on OTRS 3.0.7??? If so, where can I find that option? I've been looking trough the SysConfig to no avail .

guillo

donna25 wrote:My Apache isn't working. Hopefully, anybody have an idea how to fix it. Thanks in advance!

Maybe he is hungry. Poke it with a stick and see what happens.

Hope I helped.

ps. Slavery is so 1800s and no longer supported, you should upgrade to freedom 3.1.8

guillo

So I found that there was a trigger on the ticket TABLE making a reference to ticket_tr. The ticket_tr table is a leftover from the previous admin, god knows why is there. It has no data so I deleted and now everything works fine. I'm still making tests. Edit: There are several _tr tables on my syst...

guillo

jojo wrote:from 3.0.x to 3.1.x you need to follow the UPGRADING file of the 3.1.x version

Like I said previously, I did... with no errors, everything went silky smooth. But when I tried to create a new ticket, the error that you saw on my first post appeared.

guillo

you should not run any scripts on Patch Level update! Your way should be: 3.0.4 -> 3.1.8 OK... EDIT: article_tr is a table that was created for metrics. ... so forget about it. - So you are saying that all I should do is copy the old DB and the config files into the new folders and that's it??, lea...

guillo

I upgraded from version 3.0.4 to 3.0.13 in order to upgrade to 3.1.1 and then to 3.1.7 I went to the UPGRADE file and everything worked fine. Logged into the OTRS and I was able to see all my tickets, costumers, etc. Then, I tried to create a ticket but got the following error Error Message: Need Ti...

guillo

you should be able to transform the UPGRADING file instructions to Windows. What do you mean whith lack of official interest? This is a community forum, not an support channel. If you wan't commercial support you need to buy it. There are thousands of installations and people who managed to work wi...

guillo

please read the UPGRADING file of the latest version and also have a look at the admin manual I've been looking at both of them and for some reasons it doesen't work. - Like I've said before, the UPGRADING file is meant for linux systems. - I haven't been able to execute the SQL scripts that update...

guillo

What could be the reason thickets are being created without articles? I don't know unless you have something that calls the ticket creation thing. Also, these numbers are low for 4,000,000 ... are they old? do they represent a specific time period? Would you be comfortable using Generic Agent to de...

guillo

They are not supposed to. There is something that's causing the tickets to be created without articles, this is causing ROOT empty tickets. Ok this is interesting, this is not what I was looking for but usefull none the less. What could be the reason thickets are being created without articles?

guillo

Customized anything? The changes that I've done to the code so far are: - Program Files\OTRS\OTRS\Kernel\System\Ticket\ArticleStorageFS.pm documented lines #if ( -d $Path ) { # File::Path::rmtree( [$Path] ); #} #if ( mkdir( "$Self->{ArticleDataDir}/check_permissions_$$", 022 ) ) { # rmdir...

guillo

Our users are constantly reporting the following screen after saving a new ticket. Sometimes the same error screens appear when trying to close a ticket. http://s16.postimage.org/qm7024q81/Error_reportado_opr_rogelio.jpg They just have to hit F5 in order to continue with normal operations. Sometimes...

guillo

Thanks a lot. I did it and worked like a charm.

guillo

Another search param to consider is: Ticket::Frontend::AgentTicketSearch###Defaults###TicketCreateTimePoint TicketCreateTimePointFormat=day;TicketCreateTimePointStart=Last;TicketCreateTimePoint=30; This allows searching by default tickets created in the last 30 days. If you choose "Before"...

guillo

Weird, I just got the samme message on IE7 but as a WARING while looking for a ticket, the diffrence is: Core.Agent.TicketZoom' is null or note an object {anonymous}(TypeError: 'Core.Agent.TicketZoom' is null or not an object) printStackTrace(#object) {anonymous}(#function) {anonymous}() {anonymous}...

guillo

By default the OTRS comes with the "search full text" option. This type of search will cause problems like hangs or slowness of response once the database has reach a certain number of records (millions). It is highly recommended to make a more efficient search by ticket number (if its a t...

guillo

please always read the UPGRADING file Too bad that file is intended for LINUX. And I've read in several places, that the upgrade precess is very different from one OS to the other. The fact is that there is no UP TO DATE procedure to upgrade OTRS on Windows, there is not a reliable document or sour...

guillo

I created a new agent with full admin permissions. But every time the agent tries to log in this error appears. If I remove the admin permits everything works fine. It happens with the root user now There are other agents with admin permissions and they log in with no problems. Any ideas??? http://s...

guillo

So Basically I have X layout of freetexts on my new phone ticket screen. I just want to change such layout.

(CREAR = CREATE)

I Want to place the RFC field just above the "SERVICIO APLICACIONES"

guillo

DevinRob wrote:Which batch file were you attempting to create? I listed two in this post.

Is it unable to follow the path to the mysqldump.exe or the 7z.exe?

The first batch file.

guillo

Das Problem ist, dass die Datenbanken leicht unterschiedlich sind. Da es keine Windows-Updater haben Sie, um die DB von Hand zu rekonstruieren, oder vielleicht mit dem Befehl mysqldumb (es hat bei mir nicht funktioniert). Ich habe das gleiche Problem wie du und ehrlich Die Mitglieder des Forums sind...

guillo

I have a question: How did you backup and restore your DB ??

guillo

Well... it's kind of hard since there are no official instructions. The process is very very delicate and you will need to make several tests on another machine before taking it to production level. At first these seems very simple and straight forward. Back up your database Back up your configurati...

guillo

Wow Thanks! I feel better now that I know that I don't have to go trough all the 3.0.7, 3.0.8, 3.0.9.....3.1.5 I knew something was wrong with that article, from what you told me, that dude probably translated it as well from somewhere else. i have a big problem with the official instructions for wi...

guillo

So I found this article about upgrading version 2.4.9 to 3.0.5 beta, it is in spanish so I'll translate it and explain where the problem is: I'm trying to use this same steps to upgrade from 3.0.7 to 3.1.6. My comments go preceded by an ** ---- 1. Pre-requirements - To have a previous version of OTR...

guillo

So I read the instructions included inside the OTRS UPGRADING file, too bad those instructions are for LINUX

The processes must be quite the same I guess. ..

guillo

Thanks a lot, this is of great help. I'll will try it and let you know how it came out.

guillo

AMSORT wrote:This is good information. That I do not need to play much with data base
Does anybody knows if there is any plan to make Windows upgrade installator?

Marek

I read somwhere on the official website that there is no plan. Too bad really since there are a lot of windows users out there.

guillo

I'm sorry... I've just opened one thread and I've been posting on different threads about the same issue. Won't do it anymore.

Please also have a look at http://doc.otrs.org/3.0/en/html/upgrade ... aller.html

That is not really useful, the info is way to old as well as the video.

guillo

I'm so sorry guys, but for the life of me I can't find that website you are talking about (with the instructions). So far this is the only thing I've found

http://faq.otrs.org/otrs/public.pl?Acti ... ItemID=351

Would you be so kind to share the link please?

This is not my day...

guillo

So I created the file and It gave an error on the last line The System Cannot find the path Specified.

The c:\backup folder is already created.

guillo

Yeah, I know, but a DB expert is not easy to find these days where I live.

And the upgrade is kind of urgent... like.. they need it for yesterday. Life is though what can I say.

I know my way around Windows servers and some other things so I'm not completely helpless.

guillo

There are several threads in this forum discussing this topic. If you want a step by step method of upgrading in a Windows environment, watch the video in the link below. http://www.youtube.com/watch?v=sf0R-reMTWc I pretty much followed the same steps to upgrade 3.0.10 to 3.1.4 a few weeks ago. Of ...

guillo

I'm given the task to upgrade OTRS 3.0.7 running on a windows 2008 server to the new version 3.1.5 and I have absolutely no idea how. So as far as I understand we have to do 4 simple steps 1. Back up the database. 2. Uninstall OTRS 3. Instal the New OTRS version 4. Restore the database 4.1 Live happ...

guillo

Do NOT use any linux stuff if you are backing up OTRS on windows. 1. Dump database, sysconfig settings, article storage 2. Uninstall OTRS + Install new version 3. Re-create database, import data 4. There is a youtube video lying around somewhere that details this.... I would point you to a google s...

guillo

Hi there, I gave it a shot using your bat file but get the error: The system cannot find the path specified at the very last line. I have the default folders. I've created a backup folder on C: and no dice.

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