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by logitools
16 Jul 2013, 12:18
Forum: Help
Topic: Search ticket body for Phone number and map that to Customer
Replies: 0
Views: 515

Search ticket body for Phone number and map that to Customer

Hello everyone,

We have recently upgraded our old OTRS 2.x sofware, running on IIS 7.5 + SQL Server 2k8, to a CentOS 6.4 + MySQL + Apache solution.
All is working very well and now we need to start customizing OTRS.

We also have a Linux Elastix PBX that reports, via email, all missed client calls ...