Znuny Open Source Ticketsystem

And maybe some other options but the upgrade? It's a very old installation and better not to touch it, if it is working.

May it be connected with installed KIX4OTRS?

Yes, I have tried with just one type, but it did not help.
It seems to me, that Property doesn't work (empty for example)

I have tried with ['[RegExp](Buchhaltung)'], - did not work also.
Moreover I have tried with empty (it must match all tickets):
Properties => {

},
And this doesn't work also..

Thank you for the rapid reply. The original ACL (as it's written in Config.pm) is: # ticket acl $Self->{TicketAcl}->{'ACL-Name-1'} = { Properties => { Queue => { Name => ['[RegExp]Buchhaltung'], }, }, Possible => { Ticket => { Type => ['Stornorechnungen','Gutschriften','Änderung Kundenstammdaten','Ä...

Hi All, I am trying to create an ACL to show only the corresponding types based on queue: # ticket acl $Self->{TicketAcl}->{'ACL-Name-1'} = { Properties => { Queue => { Name => ['[RegExp]Accounting'], }, }, Possible => { Ticket => { Type => ['Invoice','Loan'], }, }, }; What is wrong here? OTRS 3.0.5.